Customer Service Officer - Higher Education - East

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

Flexible working arrangements

Mentorship by experts

World-class workspaces

Job summary

TDCX (SG) PTE. LTD. in Singapore is seeking a customer-focused support professional to deliver outstanding service across phone, email, and chat.

You will identify customer needs and offer tailored solutions while ensuring timely resolutions. This role emphasizes first-contact resolution, process improvements, and building long-term customer relationships. Join a global BPO leader with strong learning and development plans, flexible working arrangements, and a welcoming, fast-paced environment.

Qualifications

• Diploma or GCE O Level with at least 3 years of experience in the Customer Service industry.
• Effectively bilingual and articulate with a strong command of spoken and written English.
• Proficient in MS Office applications with excellent keyboard skills.

Responsibilities

• Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.

Skills

Customer service experience

English bilingual

MS Office proficiency

Time management

Team player

Education

Diploma or O Level

Tools

MS Office

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Establish a positive, consistent, and timely interaction that meets the customer's needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company.

Who are we looking for?

• Diploma or GCE 'O' Level with at least 3 years of experience in the Customer Service industry.
• Effectively bilingual and articulate with a strong command of spoken and written English.
• Proficient in MS Office applications with excellent keyboard skills.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast-paced environment.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.