Customer Service Officer (Government Agency - East)

TDCX (SG) PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Performance incentives

Training provided

Flexible working arrangements

Career development

Job summary

TDCX (SG) PTE. LTD. is seeking a customer-focused professional for our East Bedok call centre. You will provide service via calls and emails, understand customer needs, and deliver effective solutions to ensure satisfaction.

Ideal candidates have a GCE A Level/ Diploma/ Degree with 2 years in a contact centre or willingness to learn, and strong English communication. Training provided and performance incentives are available.

Qualifications

• GCE 'A' Level/Diploma/Degree preferred; experience in contact centre is an advantage.
• Bilingual and articulate in spoken and written English; strong MS Office skills.
• Able to handle multiple systems and manage time effectively.

Responsibilities

• Provide excellent customer support via phone, email, and other channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and timely follow-up with partners and internal teams.
• Provide feedback to improve tools, resources, procedures, and guidelines.
• Deliver high-quality service to achieve customer satisfaction and maintain service standards.
• Build lasting relationships with customers and go the extra mile where needed.
• Perform other duties to support the Quality Management System and organization.

Skills

Customer service

English proficiency

MS Office

Time management

Team player

Adaptability

Education

GCE A Level/ Diploma/ Degree

Job description

Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Why join us?

• 5-day work week (Mon - Fri, 8am to 5:30pm or 8.30am to 6pm)
• KPI incentives
• Training provided
• Working Location in East (Bedok)

What is your mission?

Provide excellent support experience to customers via relevant communication channels such as phone lines, emails etc.

Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs and ensure that any existing confusion is clarified.

Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.

Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

Build sustainable relationships and engage customers by taking the extra mile.

Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• GCE 'A' Level/Diploma/Degree with preferably 2 years of experience in contact centre setting; Candidates with no experience are encouraged to apply
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast-paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Additional information

This position will be in a call centre environment

Mobile phones/recording devices to be kept in a personal locker when on the call floor

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.