Desktop Support Engineer (Ref 26252)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

JOBLINE RESOURCES PTE. LTD. is seeking an IT Support Specialist to provide on-site and remote support for desktop and infrastructure services. You will assist with market data and trading platforms, coordinate with backend teams on incidents, and support voice and video conferencing systems.

The role requires 2.5 years of desktop support experience, strong communication, and working knowledge of AD, Group Policy, and Windows OS. Onsite duties and after-hours standby may be involved.

Qualifications

• Bachelor/ Diploma in information Technology.
• 2.5+ years of administration and desktop support experience.
• Good communication skills.
• Experience with end-user computing environment and desktop support workflows.
• Basic network troubleshooting: Telnet, tracert, DNS, IP blocking (McAfee).
• Understand AD, Group Policy, proxy settings, Windows OS.

Responsibilities

• Provide 1st- and 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data and transaction systems and related platforms.
• Coordinate with backend teams for incidents, requests, escalations and follow-ups.
• Support voice systems (IPC, Avaya, Cisco) and video conferencing rooms.
• Maintain inventory and perform hardware moves, changes, and preventive maintenance.
• Handle onboarding/offboarding documentation and compliance requests.
• Perform routine server room checks and floor walks.

Skills

Communication

End-user support

Network troubleshooting

AD & Group Policy

Power Excel

Education

Bachelor/ Diploma in Information Technology

Job description

Responsibilities

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.
• Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.
• Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.
• Assist with market data feed and transaction systems service administration.
• Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.
• Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.
• Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.
• Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.
• Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.
• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.
• Maintain accurate inventory records for software, hardware, and mobile devices.
• Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.
• Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.
• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.
• Escalate issues to the next level of support when necessary and follow up until closure.
• Participate in after-hours phone standby duty when rostered.
• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements

• Bachelor/ Diploma in information Technology with at least 2.5 years of experience in administration and support of Desktop support.
• Good communication skills.
• Experience with End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Licence no : 12C6060