Tourism Management Intern

Woopa Travels Pte. Ltd.woopa.com.sg; Singapore; On-site; SGD 10,000 - 17,000; Full time

Benefits offered by this job

Transport allowance

Job summary

Woopa Travels Pte. Ltd. invites applications for a Tourism Management Intern to gain hands-on exposure to tour operations, logistics, and guest engagement in Singapore.

You will support the planning and execution of tours and collaborate with sales, operations, and finance teams to deliver high-quality experiences. The role emphasizes strong English and Mandarin communication, customer service excellence, and the ability to engage guests during tours and events.

Qualifications

• Strong proficiency in English and Mandarin (spoken and written).
• Comfortable engaging with guests from diverse backgrounds and delivering excellent service.
• Confident public speaking and capable of facilitating activities or guiding groups.

Responsibilities

• Assist in pre-tour coordination, including procurement of goods and liaising with clients and vendors.
• Support the planning and execution of tours and events.
• Assist with tour logistics, scheduling, inventory and admin tasks.
• Engage with guests before, during and after tours to ensure a positive experience.
• Support post-tour activities, collecting feedback and monitoring content on platforms.
• Communicate with Mandarin-speaking clients to ensure a welcoming experience.
• Assist on-ground operations as facilitator or coordinator for tours and events.
• Collaborate with sales and BD to ensure smooth delivery of tours.
• Coordinate with finance on procurement-related matters.
• Assist with tour development projects and site reconnaissance when needed.
• Represent the company professionally in client and partner interactions.

Skills

English & Mandarin

Public speaking

Customer service

Job description

We’re looking for a motivated and enthusiastic Tourism Management Intern to join our team in 8xplore. This internship offers hands‑on exposure to the tourism industry, providing opportunities to develop skills in tour operations, logistics coordination, customer engagement and event execution. You will work closely with both local and international guests while supporting the delivery of high-quality tourism experiences.

Responsibilities

• Assist in pre-tour coordination, including procurement of goods and services, and liaising with clients, tour guides, transport vendors, venues and stakeholders
• Support the planning and execution of our tours
• Assist with tour logistics, scheduling, inventory management and operational administration
• Engage with guests before, during and after tours to ensure a positive customer experience
• Support post‑tour activities, including collection of guest feedback, content monitoring across platforms such as TripAdvisor, Google Reviews, Facebook, Xiao Hong Shu, and TikTok
• Assist in managing communications with Mandarin‑speaking clients and guests, ensuring professional and welcoming experience
• Support tour operations on the ground as a facilitator, coordinator, game master, or administrative support personnel
• Work closely with sales and business development team to ensure smooth tour delivery
• Liaise with finance team on procurement‑related matters
• Assist with tour development projects, research and site recce activities when required
• Represent the company professionally when interacting with clients, partners, and stakeholders.

A $50 transport allowance will be provided.

Requirements

• Strong proficiency in both English and Mandarin (spoken and written), as the role involves regular communication with Mandarin‑speaking clients and guests
• Comfortable communicating with people from diverse backgrounds and delivering excellent customer service
• Confident in public speaking and comfortable facilitating activities or managing groups during tours and events
• Detail‑oriented, organized and able to manage multiple tasks effectively.
• Proactive, resourceful and willing to learn in a fast‑paced environment
• Positive attitude and strong sense of responsibility
• Familiarity with digital communication and social media platforms such as WeChat, Xiao Hong Shu, TikTok or similar platforms is advantageous
• Experience engaging clients from China, familiarity with Chinese culture, studying or living in China, or a strong interest in the China travel market will be an advantage
• Previous experience in tourism, hospitality, events, customer service or related fields is a plus