Operations & Business Support

H.I.S. International Travel Pte Ltdhis-world.com; Singapore; On-site; SGD 8,900 - 17,000; Part time

Benefits offered by this job

Hands-on travel ops exposure

Cross-functional teamwork

Job summary

H.I.S. International Travel Pte Ltd is seeking a short-term Operations Support trainee in Singapore for 3–6 months to assist in travel operations, seasonal logistics, and general admin.

The role involves coordinating tour schedules, guides, and supplier liaising with a focus on delivering smooth tour experiences. You will gain exposure to travel operations, retail/wholesale logistics coordination, and cross-functional business activities within an SME setting, with hands-on involvement in

Qualifications

• Currently pursuing or recently completed Diploma/Degree in Tourism & Hospitality
• Business Administration
• Logistics & Supply Chain
• Marketing
• Related disciplines

Responsibilities

• Prepare and update daily tour schedules
• Coordinate tour guide assignments and confirmations
• Conduct final booking checks before tour departures
• Liaise with hotels, transport providers, restaurants, and suppliers
• Monitor tour operation timelines and ensure smooth execution
• Assist in handling operational enquiries and follow-ups
• Process fresh durian and durian paste orders
• Coordinate customer orders and delivery arrangements
• Support mooncake campaign logistics and fulfilment activities
• Track inventory movements and update stock records
• Maintain order status reports and delivery schedules
• Perform data entry and maintain operational records
• Prepare simple reports and spreadsheets
• Assist in documentation and filing
• Support customer enquiries through WhatsApp, email, and social media channels
• Assist with ad-hoc projects and business activities

Skills

Responsibility

Communication

Coordination

Multitasking

English

Mandarin

Customer service

Canva design

Social media familiarity

Education

Diploma/Degree in Tourism & Hospitality

Business Administration

Logistics & Supply Chain

Marketing

Related disciplines

Tools

Microsoft Excel

Google Sheets

Microsoft Word

Job description

Reporting To: Operations Manager
Duration: Minimum 3–6 Months
Working Hours: Monday – Friday (flexible hours as per agreed roster)

Key Responsibilities

1. Inbound Travel Operations Support (50%)

• Assist in preparing and updating daily tour schedules.
• Coordinate tour guide assignments and confirmations.
• Conduct final booking checks before tour departures.
• Liaise with hotels, transport providers, restaurants, and suppliers.
• Monitor tour operation timelines and ensure smooth execution.
• Assist in handling operational enquiries and follow-ups.

2. Durian & Seasonal Logistics Support (30%)

• Assist in processing fresh durian and durian paste orders.
• Coordinate customer orders and delivery arrangements.
• Support mooncake campaign logistics and fulfilment activities.
• Track inventory movements and update stock records.
• Maintain order status reports and delivery schedules.

3. Administrative & Business Support (20%)

• Perform data entry and maintain operational records.
• Prepare simple reports and spreadsheets.
• Assist in documentation and filing.
• Support customer enquiries through WhatsApp, email, and social media channels.
• Assist with ad-hoc projects and business activities.

Requirements

Must-Have Qualities

Strong sense of responsibility and ownership

Good communication and coordination skills

Ability to multitask and work in a fast-paced environment

Qualifications

• Currently pursuing or recently completed Diploma/Degree in:
  • Tourism & Hospitality
  • Business Administration
  • Logistics & Supply Chain
  • Marketing
  • Related disciplines

Technical Skills

• Microsoft Excel / Google Sheets
• Microsoft Word
• Email and WhatsApp communication

Bonus Skills

• Ability to communicate in English and Mandarin (in order to converse with our Chinese speaking clientele -tour groups from China, Hong Kong and Taiwan)
• Canva design skills
• Familiarity with Xiao Hong Shu, TikTok, or social media platforms
• Customer service experience

What You Will Gain

• Exposure to travel and tourism operations
• Experience in retail, wholesale, and logistics coordination
• Real-world business operations experience in an SME environment
• Opportunity to work closely with management and gain cross-functional business knowledge
• Hands-on involvement in seasonal campaigns and product launches

Ideal Candidate

We are looking for someone who:

• Is highly organised and dependable.
• Takes initiative and follows through on tasks.
• Enjoys problem-solving and coordination work.
• Learns quickly and adapts to changing priorities.
• Has a positive attitude and is willing to support different areas of the business.

If you enjoy operations, coordination, and learning how a growing business runs behind the scenes, we'd love to hear from you.