Retail Operations Manager

Tiffany & Co.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A renowned luxury jewelry brand in Singapore seeks a Retail Operations Manager to oversee operational performance across stores. This role requires strong collaboration with store managers, operational excellence, and effective stock management. Key responsibilities include nurturing the support community and managing training for store team members. Ideal candidates should possess proven retail operations experience and leadership skills to inspire teams in delivering exceptional service and maintaining high operational standards.

Qualifications

• Strong leadership skills with an ability to inspire and motivate store teams.
• Proven experience in retail operations management.
• Knowledge of stock management and inventory control processes.

Responsibilities

• Support retail operations functions across all stores.
• Nurture and develop the support community to drive operational excellence.
• Ensure accurate physical inventory and manage scheduling.
• On-board and train store operations team members.

Skills

Operational excellence

Team collaboration

Stock management

Job description

Be Part of the Tiffany Story

Behind every dream is the dreamer. We are looking for a Retail Operations Manager for our Singapore market to join our Maison to be a strong collaborator with the market teams to monitor the operational performance of all store operations and stock organization in order to deliver the Unique Tiffany Experience. If you are a dreamer, a visionary joymaker, and a daring achiever, we welcome you to apply now!

Responsibilities

• As the brand ambassador of Tiffany & Co., your main mission is support of all Retail Operations related functions across stores for Singapore and providing support to the Retail Excellence Director, Singapore.
• You will nurture and develop the store-based support community to continuously improve and achieve operational excellence with high levels of initiative and proactivity.

Showcasing the Tiffany Touch

• You will partner with Store Managers and work with the Operations Executive to be accountable for effective operations, stock management and transfers movements, including cycle counts and inventories; support with various payment processes and security (omnichannel, service, cash, etc.).
• You will also drive market audit compliance with Audit teams.
• Ensure accurate Physical Inventory (PI) to be carried out within all stores including scheduling, vendor relations, training, coordination and share the results with Zone/Market Leadership.
• On-board, train and animate store operations team members centered on the belief that People Make the Difference.

Celebrating Success at Tiffany

• You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism.
• Be part of a daring ambition and craft the future of Tiffany.
• A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations.

The Tiffany Experience

• Our HR team will connect with you to get to know you better and to share the Maison's values and culture.
• Then, you will be meet with our Retail Excellence Director, Singapore to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed.
• You will also meet with our Regional teams to gain a strategic overview of the ways of working.
• For the final round, you will meet with our President who will share on a broader perspective, focusing on company's goals and your potential impact on the company's strategic objectives.