Ticketing System & Governance Lead

Land Transport Authority; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Land Transport Authority in Singapore seeks a Deputy Manager for Ticketing System & Governance. You will lead system delivery, oversee maintenance, and drive governance for a city-wide Transit Ticketing System, collaborating with tech partners and contractors.

You will analyse requirements, manage stakeholder expectations, and ensure reliable operations to support a future-ready public transport network.

Qualifications

• 3+ years of experience in requirements analysis and maintaining system operations.
• Experience in managing customer experience and service delivery.
• Strong stakeholder, vendor management and communication skills.

Responsibilities

• Lead system delivery initiatives with business cases and requirements.
• Collaborate with partners to enhance the ticketing experience for commuters.
• Oversee deployment and post‑deployment monitoring to minimise disruption.
• Strengthen governance through contracts, audits and metrics.
• Manage operational performance and incident management for the system.

Skills

System analysis

Stakeholder management

Vendor management

Operations analysis

Communication

Education

Bachelor's in Computer Science / Engineering / IT / Business Analysis

Job description

Land Transport Authority in Singapore seeks a Deputy Manager for Ticketing System & Governance. You will lead system delivery, oversee maintenance, and drive governance for a city-wide Transit Ticketing System, collaborating with tech partners and contractors.

You will analyse requirements, manage stakeholder expectations, and ensure reliable operations to support a future-ready public transport network.