Tenant Experience Lead - Community & Concierge

Cove Living Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading flexible living platform in Singapore is seeking a Tenant Experience Executive to ensure a pleasant stay for residents. Responsibilities include warm check-ins, conflict resolution, and customer service. Ideal candidates should have a diploma, at least 2 years in a customer-facing role, and excellent problem-solving skills. Join us to enhance the living experience for our residents and become part of an innovative team.

Qualifications

• Minimum of 2 years’ experience in a customer-facing role.
• A good command of spoken and written English.

Responsibilities

• Facilitating a warm and welcoming check-in, particularly on weekends.
• Handling and resolving flatmate conflicts.
• Keeping constant communications with all stakeholders.

Skills

Excellent interpersonal and problem solving skills

Ability to remain composed when dealing with difficult customers

Customer oriented

Attention to detail

Education

Diploma in any field

Job description

A leading flexible living platform in Singapore is seeking a Tenant Experience Executive to ensure a pleasant stay for residents. Responsibilities include warm check-ins, conflict resolution, and customer service. Ideal candidates should have a diploma, at least 2 years in a customer-facing role, and excellent problem-solving skills. Join us to enhance the living experience for our residents and become part of an innovative team.