Temp 1 Year - Senior Assistant Exec (Contact Centre Ops & Planning) ServiceSG

Public Service Division; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Public Service Division in Singapore seeks an admin-oriented professional to support the Public Sector Transformation initiative within ServiceSG. The role emphasizes project support, editorial duties, and procurement coordination for tenders, with emphasis on data handling and dashboard testing.

You will assist BPs and ADs, maintain asset registers, and contribute to timely delivery in a fast-paced public service environment, serving Singaporeans with dedication.

Qualifications

• Proficient in MS Office software.
• Strong sense of initiative and a positive attitude.
• Ability to work independently and in a team.
• Effective verbal and written communication, as well as good interpersonal and organising skills
• Attentiveness to details and nuances
• Ability to meet tight deadlines and is comfortable with working in a fast-paced environment
• Willingness to learn and the ability to adapt quickly to changing and challenging situations

Responsibilities

• Assist BPs and ADs for projects, including testing of upcoming Dashboard and reporting and billing verification projects.
• Editorial support on ppt and documents and coordination with procurement for upcoming CC2 tender preparation.
• Support team in IVR testing and comparison with documents.
• Assist to support extract of information for Annual Ops audit exercise.
• Assist BP to provide raw data to agencies.
• Maintain the asset register for laptops loaned to contact centre vendor

Skills

MS Office

Initiative

Independent worker

Verbal and written communication

Attention to detail

Meet deadlines

Team oriented

Job description

What the role is:

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST).There are currently more than 100 hotlines across the Whole of Government (WOG). The Contact Centre team in ServiceSG aims to work with agencies who own these hotlines to streamline and integrate these contact centres, especially those that provide related services. The goal is to establish a central ServiceSG contact centre that can address the queries of citizens across over 400 citizen related services, serving as an "outsourced shared service" for selected agencies. The team will also support surges in contact centre call loads for key agencies during peak periods, and act as the crisis call centre in a national pandemic or crisis.

What you will be working on:

• Assist BPs and ADs for projects work such aso Testing of upcoming Dashboard and reporting and billing verification projecto Editorial support on ppt and documents and co-ordination with procurement for upcoming CC2 tender preparationo Support team in IVR testing and comparison with documentso Assist to support extract of information for Annual Ops audit exerciseo Assist BP to provide raw data to agencieso Maintain the asset register for laptops loaned to contact centre vendor

What we are looking for:

• Proficient in MS office software


• Strong sense of initiative and a positive attitude


• Ability to work independently and is team oriented.


• Effective verbal and written communication skills, as well as good interpersonal and organising skills


• Attentiveness to details and nuances


• Ability to meet tight deadlines and is comfortable with working in a fast-paced environment


• Willingness to learn and the ability to adapt quickly to changing and challenging situations

About Public Service Division

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers


• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos


• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively


• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens

Why Join Us

When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us!|People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |