#PPPintern (Workforce Capability Development), Jan to Jun 2027

Public Service Division; Singapore; On-site; SGD 17,000 - 26,000; Part time

Job summary

Public Service Division (PSD) invites applications for a #PPPintern role within ServiceSG. You will join the Service Policy and Leadership team and assist in administering career development programmes such as STIP, GIG, SJR, and TAP, contributing to workforce development and service delivery excellence.

The role involves coordinating with HR teams and leaders, preparing reports and dashboards, and helping execute talent development initiatives across government agencies.

Qualifications

• Self-motivated individuals exploring a career in HR and public service.
• Willingness to engage with diverse stakeholders and adapt to changing environments.
• Ability to communicate clearly and work well in a team to deliver outcomes.

Responsibilities

• Review programme workflows and operational processes; leverage data and automation to improve efficiency.
• Engage and coordinate with internal and external stakeholders to ensure smooth programme delivery.
• Administer data repository for programmes and ensure reporting accuracy and analytics readiness.

Skills

Dare to work with ambiguity

Communication and interpersonal skills

Empathy and stakeholder service

Lifelong learning mindset

Innovating and improving processes

HR partnering

Data analytics interest

Competency framework usage

Job description

What the role is:

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. Internally, the changes in workforce profile has necessitated a new approach in how the workplace is designed, while the pervasiveness of technology has fundamentally changed the way we conduct our business. You will be part of the Service Policy and Leadership team in ServiceSG and will report to the Manager (Service Policy and Leadership). ServiceSG, a department within PSD, has been set up to champion integrated public service delivery. It works with different agencies across the public service to integrate over 400 services around key moments of life of citizens, and serve citizens in an integrated way, through a central omni-channel service delivery system comprising a digital platform (“LifeSG”), a network of physical service centres at Community Centres and libraries (“Integrated Public Service Centres”) and a central call/contact centre. In addition to its core function, ServiceSG also plays a key role in the development of service delivery talents in the domain. This is achieved through various workforce development programmes such as Short-term Immersion Programmes (STIP), GIG programmes, Structured Job Rotations (SJR), and Talent Attachment Programmes (TAP). These programmes are designed to provide officers with exposure to different service delivery environments and equip them with the necessary skills and knowledge to excel in their roles.

What you will be working on:

• Curating progressive, impactful developmental opportunities to level up the workforce capabilities of the Whole-of-Government Service Delivery function and partnering various stakeholders to implement them
• Supporting the enhancement of Workforce Development Programmes to achieve operations excellence
• Short Term Immersion Programmes (STIPs) and Gigs – Short-term development opportunities for public officers to deepen their competencies. STIPs allow officers to gain insights to other agencies’ work and range from half to three days. Gigs require officers to commit 1-1.5 days/week to other public sector projects while staying on top of their core work.
• Talent Attachment Programme (TAP) and Structured Job Rotation (SJR) – Longer-term developmental opportunities that broaden officers’ perspectives and strengthen leadership capabilities through attachments and secondment. TAP develops public officers through attachments of 6 to 12 months in the private sector, while SJR provide developmental secondments to other public agencies, typically lasting 2 to 3 years.
• Public Sector Transformation (PST) Awards – A Whole-of-Government (WOG) pinnacle platform that recognise and reward public officers and agencies for excellence in their work and organisational practices. There are a total of 16 award categories and ServiceSG oversees the administration of two Service Delivery awards.

The above learning areas will cut across the initiatives below.

[Specific Job Responsibilities] Support the administration of career development programmes (STIP, Gig, SJR, TAP), PST Awards within the Service Delivery domain, which includes: 1) Reviewing programme workflows and operational processes, leveraging data and automation to enhance efficiency. 2) Engaging and coordinating with internal and external stakeholders (such as HR teams, officers, Service Delivery teams and leaders) to ensure the smooth running of the above programmes. 3) Administering data repository for the above programmes, ensuring accuracy for reporting and analytics capabilities, contributing to strategic talent management decisions and initiatives. 4) Preparing key reports, presentations, and visualisation dashboards to effectively monitor the efficacy of the development programmes and communicate them to stakeholders. 5) Planning and generating EDMs (in partnership with PSD Comms) to encourage registrations and curating learning materials for continuous learning. 6) Collecting, consolidating, and analyzing stakeholder feedback, programmes’ work processes, and data for continuous improvement in programme delivery and workforce development outcomes.

What we are looking for:

We are looking for self-motivated individuals who are considering a career in HR and have a dare-to-try attitude to forge ahead to achieve outcomes. If you share our passion in shaping Singapore’s future with a first-class Public Service, we welcome you to join us as a #PPPintern.

Key Competencies Required

• [Thinking Clearly and Making Sound Judgements] Dare to work with ambiguity, and propose ways to sense-make, and propose sound solutions for the business.
• [Working Effectively with Stakeholders] Good communication and interpersonal skills (spoken and written), with the ability to work effectively in a team environment.
• [Serving with Heart, Commitment and Purpose] Demonstrate care and empathy for our stakeholders and go the extra mile to assist when possible.
• [Keep Learning and Putting Skills into Action] Take on constructive feedback positively and work on improving self to deliver better outcomes.
• [Improving and Innovating Continuously] Actively suggest new and better ways of working to better meet the needs of our stakeholders across all job streams.
• [HR Business Partnership] Understand the day-to-day operational needs and business challenges from all job streams to address enquiries from partner agencies.
• [Data Analytics and Insights] Possess analytical and problem‑solving skills, with a keen interest in leveraging data analytic tools to drive HR decision‑making.
• [Competency Framework Development & Application] The ability to use competency frameworks to curate and communicate relevant development programmes

About Public Service Division

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:

• Developing a flourishing and diverse workforce by supporting our public officers’ continual growth of skills and creating meaningful careers
• Developing a forward‑looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future‑ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens

Why Join Us When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well‑being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans. If you share our passion in reimagining Possibilities and pushing boundaries to shape a first‑class Public Service, we welcome you to join us! | People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |