Telephone Operator (North Region)

KIM YEW INTEGRATED PTE. LTD.; Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

KIM YEW INTEGRATED PTE. LTD. is seeking a dedicated coordinator to manage maintenance requests and incident responses.

You will handle WhatsApp and email inquiries, dispatch fault reports, track progress, and ensure timely resolutions while maintaining detailed records and working across shifts to support 24/7 operations. Applicants should have at least two years in frontline or call center roles, English proficiency, and relevant technical education.

Qualifications

• Minimum three (3) O level passes including English.
• At least two (2) years of frontline or call center experience handling customer interactions.
• Proficient in English and computer literate with adequate typing skills.

Responsibilities

• Receive, record, and manage all incoming WhatsApp message and emails related to maintenance, repairs, or facility issues.
• Dispatch fault report (FRF) to relevant technicians, contractors, or site personnel promptly.
• Track the status of ongoing jobs and ensure timely completion.
• Escalate critical or urgent issues to supervisors or the duty manager as required.
• Log and report all breakdowns, or emergencies immediately.
• Follow established escalation and emergency procedures.
• Coordinate with maintenance, and relevant departments during incidents to ensure quick resolution.
• Maintain accurate and up-to-date records in the iSMM system or logbook.
• Generate daily reports and shift handover summaries for continuity of operations.
• Provide timely updates on service requests and maintenance progress.
• Ensure all communications are logged and tracked for reference and accountability.
• Perform duties according to a rotating shift schedule to support 24/7 operations.
• Ensure smooth handover between shifts with complete and accurate updates.
• Support colleagues and supervisors in meeting operational service level targets.
• Adhere to company policies, SOPs, and FM quality and safety standards.
• Maintain confidentiality and professionalism in all communications.

Skills

Frontline experience

Call center experience

English proficiency

Computer literate

Education

O level passes including English

Higher Nitec or equivalent in Mechanical, Electrical, or Electronics Engineering

Job description

Job Summary

You will manage incoming maintenance requests, coordinate with technicians and departments, track job progress, and ensure timely resolution while supporting 24/7 operations through shift work and effective communication.

Job Descriptions

• Receive, record, and manage all incoming WhatsApp message and emails related to maintenance, repairs, or facility issues.
• Dispatch fault report (FRF) to relevant technicians, contractors, or site personnel promptly.
• Track the status of ongoing jobs and ensure timely completion.
• Escalate critical or urgent issues to supervisors or the duty manager as required.
• Log and report all breakdowns, or emergencies immediately.
• Follow established escalation and emergency procedures.
• Coordinate with maintenance, and relevant departments during incidents to ensure quick resolution.
• Maintain accurate and up-to-date records in the iSMM system or logbook.
• Generate daily reports and shift handover summaries for continuity of operations.
• Provide timely updates on service requests and maintenance progress.
• Ensure all communications are logged and tracked for reference and accountability.
• Perform duties according to a rotating shift schedule to support 24/7 operations.
• Ensure smooth handover between shifts with complete and accurate updates.
• Support colleagues and supervisors in meeting operational service level targets.
• Adhere to company policies, SOPs, and FM quality and safety standards.
• Maintain confidentiality and professionalism in all communications.

Required competencies and certifications

• Minimum three (3) ‘O’ level passes including English, and Higher Nitec or equivalent in Mechanical, Electrical, or Electronics Engineering
• At least two (2) years of relevant frontline or call center experience handling customer interactions
• Proficient in English and computer literate with adequate typing skills
• Able to handle and respond swiftly with proper etiquette to telephone calls and emails

Preferred competencies and qualifications

• Experience in facilities maintenance or handling fault/repair reporting for buildings is preferred
• Proficiency in one additional language beyond English is preferred to support diverse communication needs

Other Information

• Based in Tagore Lane
• Able to work on shifts