Assistant Director of Banquet

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking an Assistant Director of Banquet to lead and elevate our banquet and event services in a five-star hotel setting.

You will plan manpower, manage budgets, coordinate with Sales, Catering, and Culinary teams, and mentor a high-performing banquet team to deliver exceptional guest experiences.

Join a dynamic Accor brand with a commitment to service excellence and career development across a vibrant Singapore hospitality scene.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• Minimum 5 years of F&B management experience in a five-star hotel.
• Strong leadership and people management skills to motivate and develop teams.
• Excellent interpersonal, communication, and guest service skills.
• Ability to work independently and perform under pressure.
• Strong problem-solving, decision-making, and conflict resolution abilities.
• Proficient in Microsoft Office (Word and Excel).
• Detail-oriented and service-driven in a multicultural environment.
• Professionalism, discretion, and commitment to delivering exceptional guest experiences.

Responsibilities

• Support the Director of Banquet in overseeing the daily operations of banquet and event services, ensuring exceptional service standards and operational excellence.
• Plan and manage manpower, scheduling, outsourced labour, overtime, and departmental costs in line with business needs and budget.
• Coordinate closely with Sales, Catering, and Culinary teams to ensure seamless execution of events and guest satisfaction.
• Lead daily briefings, departmental meetings, and continuous training programmes to develop a high-performing banquet team.
• Maintain the highest standards of banquet setup, service quality, hygiene, food safety, and operational compliance.
• Deliver exceptional guest experiences by anticipating needs, resolving concerns promptly, and driving continuous service improvement through guest feedback.
• Coach, mentor, and develop team members through performance management, succession planning, and talent development.
• Collaborate with cross-functional departments to ensure smooth event operations and contribute to the overall success of the hotel.
• Promote a safe, collaborative, and service-oriented working environment while supporting the hotel's business objectives.

Skills

Leadership

Guest service

Communication

Team development

Independence

Education

Diploma or Degree in Hospitality Management

Tools

Microsoft Office

Job description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Director of Banquet

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the Director of Banquet in overseeing the daily operations of banquet and event services, ensuring exceptional service standards and operational excellence.
• Plan and manage manpower, scheduling, outsourced labour, overtime, and departmental costs in line with business needs and budget.
• Coordinate closely with Sales, Catering, and Culinary teams to ensure seamless execution of events and guest satisfaction.
• Lead daily briefings, departmental meetings, and continuous training programmes to develop a high-performing banquet team.
• Maintain the highest standards of banquet setup, service quality, hygiene, food safety, and operational compliance.
• Deliver exceptional guest experiences by anticipating needs, resolving concerns promptly, and driving continuous service improvement through guest feedback.
• Coach, mentor, and develop team members through performance management, succession planning, and talent development.
• Collaborate with cross-functional departments to ensure smooth event operations and contribute to the overall success of the hotel.
• Promote a safe, collaborative, and service-oriented working environment while supporting the hotel's business objectives.

Qualifications:

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 5 years of F&B management experience with a strong background in banquet operations, preferably in a five-star hotel.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Excellent interpersonal, communication, and guest service skills.
• Ability to work independently and perform effectively under pressure.
• Strong problem-solving, decision-making, and conflict resolution abilities.
• Proficient in Microsoft Office (Word and Excel).
• Detail-oriented, service-driven, and able to work in a diverse, multicultural environment.
• Demonstrates professionalism, discretion, and a commitment to delivering exceptional guest experiences.
• Self-motivated with a passion for continuous learning, career development, and operational excellence.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS