Telecom Systems Engineer: PABX, IP Telephony & Vendor Governance

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Singapore General Hospital seeks an Engineer (Telecommunications) to deliver reliable, secure, and scalable telecommunication services that support SGH's needs. You will oversee PABX systems, IP telephony, and related services to ensure high availability and performance.

As SME for telecommunications, you will provide technical advisory, support infrastructure planning, and drive service improvements and technology adoption.

Qualifications

• Degree in Information Technology, Computer Science, Engineering, Telecommunications, or related field.
• Relevant certifications (e.g., Avaya, Cisco, NEC, Microsoft, AWS, Azure) are advantageous.
• Knowledge of IP telephony and VoIP technologies (SIP, H.323) and networking/firewall basics.
• Experience supporting enterprise telecom infrastructure or services.
• Experience in vendor management, procurement, contract management, or project coordination is advantageous.
• Strong troubleshooting, communication, and stakeholder management skills.
• Experience preparing presentations, reports or management papers is advantageous.
• Good organisational skills with the ability to handle multiple priorities and stakeholders.

Responsibilities

• Manage vendors responsible for maintenance and support of PABX and IP telephony systems, ensuring service availability and performance.
• Monitor system performance and coordinate upgrades, patching, incident resolution, and failover activities.
• Coordinate with network, infrastructure, cloud, and cybersecurity teams for secure telecom solutions.
• Provide technical input for new developments and technology initiatives to ensure scalable and future-ready solutions.
• Act as SME for telecommunication systems, evaluating solutions and supporting planning.
• Monitor vendor performance against SLAs and drive service improvements.
• Support procurement and contract management activities including evaluations and reviews.
• Assist in budgeting, expenditure tracking, and lifecycle management of telecom systems.
• Prepare presentations, reports, and business cases for management and stakeholders.
• Manage telecommunication projects to ensure timely delivery and alignment with objectives.

Skills

Vendor management

Stakeholder engagement

Budgeting

Project coordination

Education

Bachelor's degree in IT/Engineering

Tools

PABX systems

IP telephony

SIP/VoIP

Job description

Singapore General Hospital seeks an Engineer (Telecommunications) to deliver reliable, secure, and scalable telecommunication services that support SGH's needs. You will oversee PABX systems, IP telephony, and related services to ensure high availability and performance.

As SME for telecommunications, you will provide technical advisory, support infrastructure planning, and drive service improvements and technology adoption.