Sr Engineer

Tan Tock Seng Hospital; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Tan Tock Seng Hospital is seeking an experienced Telecommunications Engineer to oversee the management, operation, and lifecycle planning of its communications infrastructure, including IP-PBX, VoIP, and voice gateways. You will ensure high availability, reliability, and cybersecurity of hospital voice systems supporting clinical and operational functions.

The role requires leading projects, coordinating with IT, security, facilities, and clinical teams, and providing technical leadership and

Qualifications

• Candidates must possess a degree or diploma in Telecommunications Engineering or related discipline with relevant experience.
• Experience in managing enterprise telephone systems, IP-PBX or Unified Communications platforms.
• Hands-on experience with VoIP, SIP trunking and telecommunication networking technologies.
• Strong troubleshooting and problem-solving capabilities in complex voice systems.
• Knowledge of telecommunications cybersecurity principles.

Responsibilities

• Manage daily operation, monitoring and maintenance of hospital telecommunications systems including IP-PBX, VoIP and voice gateways.
• Perform preventive maintenance per manufacturer recommendations and requirements.
• Troubleshoot and resolve telecommunications service disruptions within service levels.
• Lead telecommunications projects from planning through implementation and commissioning.
• Coordinate system migrations, upgrades and vendor management.
• Provide technical consultation to user departments and mentoring to engineers.

Skills

Vendor management

Project coordination

Troubleshooting

Cybersecurity basics

Operational resilience

Education

Degree in Telecommunications Engineering

Diploma in Telecommunications Engineering

Tools

IP-PBX systems

VoIP platforms

SIP trunking

Voice gateways

Unified Communications

Job description

• Responsible for the management, operation, maintenance, optimisation and lifecycle planning of the hospital's telecommunications infrastructure, including IP-PBX systems, VoIP services, operator consoles, contact centre systems, voice gateways and related communications platforms.
• Ensure high availability, reliability and cybersecurity of hospital voice communication systems that support clinical operations, emergency response, security operations and business functions.
• Lead telecommunications projects, system upgrades, vendor management and integration activities with IT, security, facilities and clinical systems.
• Provide technical leadership for telecommunications engineering activities and support operational continuity through preventive maintenance, incident management and disaster recovery planning.

Job Summary

• Responsible for the management, operation, maintenance, optimisation and lifecycle planning of the hospital's telecommunications infrastructure, including IP-PBX systems, VoIP services, operator consoles, contact centre systems, voice gateways and related communications platforms.
• Ensure high availability, reliability and cybersecurity of hospital voice communication systems that support clinical operations, emergency response, security operations and business functions.
• Lead telecommunications projects, system upgrades, vendor management and integration activities with IT, security, facilities and clinical systems.
• Provide technical leadership for telecommunications engineering activities and support operational continuity through preventive maintenance, incident management and disaster recovery planning.

Main Duties And Responsibilities

SPECIFIC

• Manage daily operation, monitoring and maintenance of hospital telecommunication systems including IP-PBX, VoIP, SIP trunk services, voice gateways and operator consoles.
• Perform preventive maintenance in accordance with manufacturer recommendations and operational requirements.
• Troubleshoot and resolve telecommunications service disruptions and system faults within established service levels.
• Analyse recurring incidents and implement corrective and preventive measures to improve system reliability.
• Ensure telecommunications systems availability meets operational requirements for clinical and non-clinical services.
• Maintain telecommunications asset inventory, licensing records and system documentation.
• Ensure proper backup and recovery procedures are implemented for all telecommunications systems.
• Lead telecommunications projects from planning through implementation and commissioning.
• Develop technical specifications and evaluation criteria for procurement of telecommunication systems and services.
• Coordinate system migration, expansion and upgrade activities.
• Liaise with service providers, vendors, contractors and user departments.
• Monitor vendor performance and ensure maintenance contracts achieve required service levels.
• Manage escalations with vendors to ensure timely resolution of major incidents.
• Provide technical consultation to user departments regarding telecommunications requirements.
• Provide technical guidance and mentoring to engineers and technical officers.
• Review technical proposals, engineering changes and maintenance strategies.
• Support departmental initiatives, audits and quality improvement activities.

GENERAL

• Be a team player to accomplish a win-win situation between Telecommunications Engineering department and user department.
• Help promote a working environment of collegiality and effective teamwork.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Performs liaison functions between various department as to facilitate information flow and services support to the user department.
• Maintains safe and healthy working environment
• Any other duties / projects as assigned by the Supervisor / Head of Department.

Requirements

• Degree in Telecommunications Engineering, Electrical Engineering, Electronics Engineering, Computer Engineering or related discipline with minimum 5 years relevant experience (OR)
• Diploma in Telecommunications Engineering, Electronics Engineering or related discipline with minimum 8 years relevant experience.
• Experience in managing enterprise telephone systems, IP-PBX or Unified Communications platforms.
• Experience in VoIP, SIP trunking, voice gateways and telecommunication networking technologies.
• Hands-on experience in telecommunications projects, system upgrades and vendor management.
• Strong troubleshooting and problem-solving capabilities in complex voice communication systems.
• Knowledge of telecommunications cybersecurity principles.
• Experience in healthcare, critical infrastructure or mission-critical environments preferred.
• Familiarity with contact centre platforms, operator consoles and emergency communication systems preferred.
• Experience in drafting technical specifications and evaluating telecommunications solutions preferred.