Technology Support Lead - MongoDB, Dynatrace

JP Morgan Chase; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

J.P. Morgan is seeking a skilled technology operations professional in Singapore to lead end‑to‑end service delivery for core business operations. You will drive AI‑assisted incident triage with human‑in‑the‑loop validation and govern stability through ITIL processes and change management.

You will oversee on‑premises and cloud environments, using Dynatrace, Splunk and Grafana to detect anomalies and improve observability, while collaborating across teams to ensure secure, auditable operations.

Qualifications

• Bachelor Degree in Computer Science, Information Systems or Engineering.
• 5+ years of experience troubleshooting and maintaining IT services.
• Experience using enterprise AI capabilities with validation and data sensitivity awareness.
• Review AI-assisted incident recommendations before action with proper escalation when needed.
• Experience managing applications or infrastructure on premises and in the cloud.
• Familiar with ITIL and ITSM processes such as Change, Incident & Problem Management.
• Strong debugging skills in Java and/or Python across end-to-end issues.
• Hands-on with observability tools and ServiceNow processes.

Responsibilities

• Lead teams delivering end-to-end service for business operations.
• Lead adoption of enterprise‑AI capabilities with human-in-the-loop validation.
• Execute policies ensuring stability and lead incident, problem, and change management.
• Monitor production environments and improve observability practices.
• Apply AI-assisted practices to identify patterns and validate remediation.

Skills

Debugging

Troubleshooting

Validation habits

On-call readiness

Data sensitivity

Education

Bachelor Degree in CS/IS/Engineering

Tools

Dynatrace

Splunk

Grafana

ServiceNow

MongoDB

Oracle

Job description

Job Description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

Job Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and escal
• Applies reuse‑first, AI‑assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required Qualifications, Capabilities, And Skills

• Bachelor Degree in Computer Science/ Information systems/ Engineering or related disciplines
• Minimum 5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI‑assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations
• Experience managing applications or infrastructure in a large‑scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques, , including hands‑on use of Dynatrace, Splunk, Grafana (or equivalent)
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Strong debugging and troubleshooting skills in Java and/or Python, with the ability to diagnose issues end‑to‑end
• Experience working with IT Service Management (ITSM) tools and processes (e.g., ServiceNow or similar) and practical knowledge of ServiceNow processes, including Change, Incident, and Problem Management
• Willingness to work in weekend support on a Rota/on‑call basis
• Familiarity with MongoDB and Oracle database concepts (queries, performance basics, and operational troubleshooting and understanding of GAP, GKP, and GKS platforms, including familiarity with their core capabilities, integrations, and operational/support considerations

Preferred Qualifications, Capabilities, And Skills

• Experience with job scheduling/workload automation tools such as Control‑M (or equivalent, e.g., AutoSys) will be added advantage
• Working knowledge of CI/CD concepts and pipelines will be added advantage
• Understanding of sustained resiliency concepts (stability, reliability, recovery practices, and operational readiness)

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.