Technology Support Lead - Digital Enablement

Testing Site - JPMC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC in Singapore seeks a Technology Support Lead within CIB Technology - Digital Enablement to guide end-to-end application support and infrastructure maintenance, ensuring operational stability and performance of production services.

You will lead teams, implement ITIL processes, monitor environments with observability tools, and coordinate incident response from detection to service restoration, while collaborating with business and tech stakeholders.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics, or related field.
• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience managing applications or infrastructure in large-scale environments (on prem and cloud).
• Proficient with observability and monitoring tools such as Dynatrace, Splunk, and Datadog.
• Experience with ITIL processes and IAM concepts (SSO, MFA, IGA).

Responsibilities

• Lead teams providing end-to-end application support and infrastructure maintenance.
• Execute policies to ensure operational stability and availability.
• Monitor production environments, address anomalies, and evolve observability usage.
• Escalate and communicate issues to stakeholders throughout incident resolution.
• Lead incident, problem, and change management for full stack systems.

Skills

Troubleshooting

Incident response

Team leadership

Cloud concepts

ITIL awareness

Education

Bachelor's degree in Computer Science, Engineering, Mathematics, or related disciplines

Tools

Dynatrace

Geneos

Splunk

Prometheus

Datadog

AWS

Kubernetes

HAProxy

WAF

SSO

IGA

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial and Investment Banking (CIB) Technology - Digital Enablement team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application support and infrastructure maintenance for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

• Bachelor's degree in computer science, Engineering, Mathematics, or other related disciplines
• 5 or more years of expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques such as Dynatrace, Geneos, Splunk , Prometheus & Datadog.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Good understanding of enterprise Identity & Access Management services like Single Sign-On (SSO), Multi-Factor Authentication (MFA), Identity Governance (IGA), Access Management, Directory Services and API Security.
• Hands-on experience supporting AWS and Kubernetes applications.
• Strong knowledge of internet and client-facing web technologies, including HAProxy, blue/green deployments, content management and web hosting solutions, and web security (WAF, SSL certificates).

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Experience in financial services or other highly regulated industries.