Technology Support Lead - MongoDB, Dynatrace

JPMorgan Chase & Co.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead within CT Corporate Data and Analytic Services to lead teams responsible for the stability and performance of production services.

You will oversee incident management, AI-assisted triage, and coordination with business and technology stakeholders to ensure seamless operations. In this role you will guide on-premises and cloud deployments, validate AI-driven incident recommendations, and drive continuous improvement using observability

Qualifications

• Bachelor's degree in CS/IS/Engineering or related discipline.
• 5+ years of experience troubleshooting, resolving and maintaining IT services.
• Experience using AI capabilities to support production operations with data sensitivity awareness.
• Ability to review AI-assisted incident recommendations and validate before action.
• Experience managing applications/infrastructure in large-scale environments (on-premises and cloud).
• Proficient with observability/monitoring tools such as Dynatrace, Splunk, Grafana.
• Familiar with ITIL processes and ITSM tools (ServiceNow).
• Strong debugging/troubleshooting skills in Java and/or Python.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service delivery.
• Drive adoption of enterprise AI capabilities to improve incident triage and actions.
• Oversee incident, problem, and change management to maintain service reliability.
• Monitor production environments, use observability tools, and communicate issues/resolutions to stakeholders.
• Apply AI-assisted practices to identify recurring interruptions and validate remediation.

Skills

Leadership

Incident management

Troubleshooting

AI-assisted operations

ITIL

On-premises and cloud

Education

Bachelor Degree in Computer Science/ Information systems/Engineering or related disciplines

Tools

Dynatrace

Splunk

Grafana

ServiceNow

MongoDB

Oracle

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in CT Corporate Data and Analytic Services you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and escalation and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Bachelor Degree in Computer Science/ Information systems/Engineering or related disciplines
• Minimum 5years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques, , including hands-on use of Dynatrace, Splunk, Grafana (or equivalent)
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Strong debugging and troubleshooting skills in Java and/or Python, with the ability to diagnose issues end-to-end
• Experience working with IT Service Management (ITSM) tools and processes (e.g., ServiceNow or similar) and practical knowledge ofServiceNowprocesses, includingChange, Incident, and Problem Management
• Willingness to work in weekend support on a Rota/on-call basis
• Familiarity withMongoDBandOracledatabase concepts (queries, performance basics, and operational troubleshooting and understanding ofGAP, GKP, and GKS platforms, including familiarity with their core capabilities, integrations, and operational/support considerations

Preferred qualifications, capabilities, and skills

• Experience withjob scheduling/workload automationtools such asControl-M(or equivalent, e.g.,AutoSys) will be added advantage
• Working knowledge ofCI/CDconcepts and pipelines will be added advantage
• Understanding ofsustained resiliencyconcepts (stability, reliability, recovery practices, and operational readiness)