Technology Support II, Digital Enablement Production Management

Aumni; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

J.P. Morgan seeks a Technology Support II to ensure operational stability and performance of production application flows within the Commercial and Investment Banking Technology Digital Enablement team.

You will troubleshoot, maintain, escalate, and resolve production service interruptions for internally and externally developed systems, driving a culture of continuous improvement and high availability.

Qualifications

• Formal training or certification on IT services with 2+ years experience.
• Bachelor's degree in CS or related discipline.
• Experience using AI-assisted incident workflows with validation.
• Ability to review AI-assisted incident recommendations before action.
• Experience in large-scale, business-critical tech environments.

Responsibilities

• Analyze, troubleshoot, and monitor production flows to maintain availability and performance.
• Use AI capabilities to speed up incident triage and root-cause hypotheses.
• Manage production incidents and coordinate across tech and business teams.
• Improve stability through problem management and automation.
• Support cloud, containers, Linux, web, DB, network, security, and messaging technologies.
• Create monitoring, alerts, dashboards, KPIs, and operational reporting.

Skills

Troubleshooting

Python

Linux

Incident management

Communication

Education

Bachelor's degree in Computer Science or related

Tools

Geneos

Splunk

Dynatrace

Grafana

Kubernetes

Docker

ServiceNow

Job description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II in the Commercial and Investment Banking Technology Digital Enablement team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job Responsibilities

• Analyze, troubleshoot, and monitor production application and infrastructure flows to maintain availability, performance, and end-to-end service delivery using standard observability tools.
• Use enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Manage production incidents and service interruptions, coordinating investigation, escalation, resolution, and stakeholder communication across technology and business teams.
• Improve operational stability and availability through problem management, trend analysis, automation, and identification of recurring issues and single points of failure.
• Support application and infrastructure services across cloud, containers, Linux, web, database, network, security, identity, and messaging technologies.
• Create and maintain monitoring, alerts, dashboards, KPIs, and operational reporting to identify service health, performance, and stability trends.
• Apply reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Support application onboarding and operational readiness, including dependencies, monitoring, support documentation, and production support requirements.
• Support change, capacity, resiliency, DR/SR/HA activities and maintain operational runbooks and recovery procedures.

Required qualifications, capabilities, and skills

• Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts with at least 2+ years of experience or equivalent expertise.
• Bachelor's degree in Computer Science or other related disciplines
• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Experience supporting applications or infrastructure in large-scale, business-critical technology environments.
• Working knowledge of Linux and scripting using Python, Unix Shell, Perl, or equivalent technologies.
• Knowledge of web/application and database technologies such as Apache, Tomcat, Java, Oracle, MS-SQL, and Cassandra.
• Understanding of cloud, containers and messaging technologies such as AWS, Docker, Kubernetes, Kafka, Solace, and UMMQ.
• Understanding of networking, load balancing, firewalls, proxies, internet security, and multi-tier application architectures.
• Experience with observability and service-management tools such as Geneos, Splunk, Dynatrace, Grafana, ThousandEyes, and ServiceNow.
• Familiarity with SRE and ITIL practices, supported by strong troubleshooting, communication, collaboration, and problem-solving skills.

Preferred qualifications, capabilities, and skills

• Experience supporting complex cloud, SaaS, and internet-facing applications and troubleshooting issues across multiple technology layers.
• Familiarity with identity management, authentication technologies and protocols, and browser-based troubleshooting using Chrome/Chromium developer tools.
• Experience with application resiliency, recovery, high availability, and operational supportability practices.
• Experience using automation, operational analytics, and service trends to improve application stability and support processes.
• Strong ability to work across application development, infrastructure, operations, business, and third-party teams to resolve complex technology issues.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Ensure optimal tech performance in a key support role, driving stability and efficiency at a leading global financial firm.