Technical Team Lead (Security Systems, eg. CCTV, ACS, IDS, etc.)

Ademco (Far East) Pte Ltd; Singapore; On-site; SGD 61,000 - 84,000; Full time

Job summary

Ademco (Far East) Pte Ltd is seeking a capable service operations lead to oversee end-to-end maintenance workflows and frontline client engagement in Singapore. You will lead a service team, define service scopes, allocate resources, and track milestones to ensure on-time deliveries.

Ideal candidates have a Nitec in Electrical/Electronic Engineering with 3+ years in security systems (ISM, access control, IDS, CCTV) and strong problem solving, communication, and teamwork skills.

Qualifications

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience.
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems.
• Hands-on experience in security system configuration and integration with third-party systems is advantageous.
• Technology savvy with hardware and software capabilities.
• Strong problem solving and communication skills.
• Team player with customer service orientation and adaptability.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Capitalize on opportunities to increase customer satisfaction and deepen client relationships.
• Possess knowledge of each client's business, organization and objectives.
• Manage multiple aspects of the team operation.
• Ensure smooth progress and timely delivery of maintenance commitments to clients.
• Perform a wide variety of technical and non-technical tasks.

Skills

Problem solving

Communication skills

Team player

Customer service

Initiative & adaptability

Security systems

Hardware & software savvy

System integration

Education

Nitec diploma in Electrical/Electronic Engineering

Job description

Responsibilities

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Only Singaporeans may apply.