Technical Support Team Lead, OB Group (Singapore)

oil brokerage international pte. limited; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

OB Group in Singapore is seeking a Technical Support Team Lead to run our Singapore-based support team. The role covers first-line IT support for ~90 staff on-site and remotely across regions, collaborating with technology and operations teams and third-party providers to ensure smooth operations.

You will design and grow a follow-the-sun support model, work with regional peers for consistent service, and coach the team to resolve complex hardware, network, and integration issues while aligning

Qualifications

• 10+ years in technology roles with at least 3 years leading technical support teams.
• Experience in financial services is strongly preferred.
• Experience working with teams across regions, time zones and cultures.
• Excellent communication skills and ability to influence stakeholders at all levels.

Responsibilities

• Lead, manage and grow the Singapore support team, becoming the go-to knowledge source for IT queries.
• Help design and implement a follow-the-sun support model with regional teams for consistent global coverage.
• Work with regional peers to deliver high-quality service to staff worldwide.
• Coach and mentor team members to troubleshoot hardware, network and integration issues, and develop both technical and interpersonal skills.
• Set clear team goals aligned with company values and priorities.
• Track and report team performance using KPIs, driving accountability and efficiency.
• Handle escalations from staff and senior stakeholders, resolving issues promptly.
• Shape the global support strategy by sharing best practices across regions.

Skills

Technical leadership

Cross-region work

Problem solving

Stakeholder communication

VoIP

Networking

IT security

Azure

Microsoft 365

Tools

VoIP

Networking

Microsoft Azure

Microsoft 365

Job description

About the role

OB Group is looking for a Technical Support Team Lead to run our Singapore-based support team. Your team will be the first line of technical support for around 90 staff, on-site in Singapore and remotely across our other regions. You'll work closely with our technology and operations teams and third-party providers so that every business function has the support it needs to run smoothly.

What you'll do

• Lead, manage and grow the Singapore support team, making it the go-to source of knowledge for all IT queries.
• Help design and build a "follow the sun" support model with regional teams, so staff get consistent support across time zones.
• Work with support peers in other regions to deliver consistent, high-quality service to staff worldwide.
• Coach and mentor team members to troubleshoot complex hardware, network and integration issues, and help them develop both their technical and interpersonal skills.
• Set clear team goals and communicate them well, keeping them aligned with company values and priorities.
• Track and report team performance using KPIs and data, driving accountability, consistency and efficiency.
• Handle escalations from staff and senior stakeholders, resolving issues promptly and managing expectations.
• Help shape the global support strategy by identifying process improvements and sharing best practice across regions.

What you'll bring

• 10+ years in technology roles, including at least 3 years leading or developing technical support teams.
• Experience in financial services is strongly preferred.
• A track record of working with teams across regions, time zones and cultures.
• Strong problem-solving skills: you find root causes, design robust support processes and drive operational excellence.
• Confidence acting as the escalation point for IT issues.
• Good judgement in balancing commercial needs against technical feasibility and the wider support strategy.
• Working knowledge of VoIP, networking, IT security, cloud storage, Microsoft Azure and Microsoft 365.
• Excellent communication skills. You can explain technical issues in plain terms and influence stakeholders at every level.