Business Support & IT Professional

Vontobel Holding AG; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Vontobel Holding AG is seeking an experienced IT Helpdesk Specialist in Singapore to support day-to-day operations and provide high-quality IT services for the Asia region. You will manage incidents, fulfill requests, and help automate processes to reduce ticket volumes.

You will work with a global team, ensuring system availability and adherence to IT protocols while building strong relationships with internal stakeholders across Asia and support functions.

Qualifications

• 5+ years IT support experience (preferably in financial services).
• Bachelor's degree preferred.
• Proficient with M365, Windows, MS Teams, and cloud technologies.

Responsibilities

• Provide hands-on IT support and day-to-day operations/monitoring.
• Deliver high-quality IT services globally and maintain high availability of systems.
• Own incident management and fulfillment of requests, escalate as needed.
• Develop plans to reduce ticket volumes and implement automation.
• Liaise with internal IT teams and third parties to resolve issues.
• Provide regular reporting on IT operational performance and trends.
• Ensure Singapore IT operates per IT protocols and standards.
• Build strong relationships across IT, Asia business units and support teams.

Skills

IT Support

M365

Customer focus

Analytical skills

Education

Bachelor's degree

Tools

Windows

MS Teams

Azure

EntraID

Citrix

Hyper-V

IT Monitoring

Job description

Are you ready to be the go-to problem solver and tech-savvy hero for a dynamic team in the heart of Singapore? Do you thrive on keeping things running smoothly while tackling challenges with a smile?
Join our IT team and be part of a global acting team, where you'll play a pivotal role in ensuring seamless operations for our Singapore office and the broader Asia region. From IT Helpdesk to in-depth IT troubleshooting and IT Monitoring, you'll wear many hats and make a real impact in a fast-paced, collaborative environment. If you're a proactive multitasker with a passion for support and innovation, this is your chance!

What would your role be?

Hands-on IT support helpdesk and day-to-day IT operations / monitoring.

Delivering high quality IT services to all globally and maintaining high availability of IT systems.

Taking responsibility for workplace incident management and request fulfillment.

Developing and executing plans to reduce ticket volumes and implement automation.

Proactively owning and managing escalations from all users, liaising with internal IT teams and third parties to achieve satisfactory outcomes.

Ensure that reporting is completed with regards to IT operational performance with a clear articulation and analysis of trends.

Ensuring that Singapore IT team is operating in adherence to IT protocols and standards across all utilized applications, in partnership with functional managers

Building strong relationships and act as a bridge between IT, the Asia businesses and support functions.

Facility management (e.g. building access, CCTV, Fire etc.) and member of the emergency team.

What are we looking for?

5+ years of IT Support experience, preferably in financial services.

Bachelor's Degree is preferred.

Profound M365 know-how.

Sound knowledge of Windows, MS Teams, Azure & EntraID, and Virtualization technologies (Citrix, Hyper-V).

Knowledge of Market Data Applications would be an advantage.

Excellent costumer orientation and analytical skills

What do we offer?

Competitive salary depending on experience.

Experienced, diverse team in an international environment.

Agile environment in how we think, the way we work and our trust for each other.

Flat hierarchy with collaboration at all levels.

Collaborative spirit with opportunities to learn and thrive.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

At Vontobel, you are building better futures for our clients and society, as well as for yourself. By 2030, we want to be known as one of the leading and most trusted global investment firms. We have 2,300+ engaged professionals, based in 27 locations globally and headquartered in Zurich.

We are both majority family-owned and publicly listed. Our capacity for long-term focus, on topics such as sustainability, is underpinned by the security of the family's 100-year commitment. Driven by an ownership mindset, you can unlock your potential and translate insights into opportunities. We are hiring talented individuals who are determined to deliver in a changing world and who come from a wide variety of backgrounds.