Global Tech Support Lead – Follow-the-Sun Ops

oil brokerage international pte. limited

Singapore

On-site

SGD 120,000 - 190,000

Full time

5 days ago

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Job summary

OB Group in Singapore is seeking a Technical Support Team Lead to run our Singapore-based support team. The role covers first-line IT support for ~90 staff on-site and remotely across regions, collaborating with technology and operations teams and third-party providers to ensure smooth operations.

You will design and grow a follow-the-sun support model, work with regional peers for consistent service, and coach the team to resolve complex hardware, network, and integration issues while aligning

Qualifications

10+ years in technology roles with at least 3 years leading technical support teams.
Experience in financial services is strongly preferred.
Experience working with teams across regions, time zones and cultures.
Excellent communication skills and ability to influence stakeholders at all levels.

Responsibilities

Lead, manage and grow the Singapore support team, becoming the go-to knowledge source for IT queries.
Help design and implement a follow-the-sun support model with regional teams for consistent global coverage.
Work with regional peers to deliver high-quality service to staff worldwide.
Coach and mentor team members to troubleshoot hardware, network and integration issues, and develop both technical and interpersonal skills.
Set clear team goals aligned with company values and priorities.
Track and report team performance using KPIs, driving accountability and efficiency.
Handle escalations from staff and senior stakeholders, resolving issues promptly.
Shape the global support strategy by sharing best practices across regions.