Technical Support Executive

Relink Technology Pte Ltd; Singapore; Hybrid; SGD 42,000 - 62,000; Full time

Job summary

Relink Technology Pte Ltd in Singapore seeks a hands-on IT support specialist to be the primary technical contact for clients using retail cloud platforms. The role combines in-office collaboration with remote support capabilities to ensure smooth operations across omnichannel solutions.

You will troubleshoot SaaS and POS systems, guide non-technical users, and manage tickets, escalating to engineering when needed.

Qualifications

• 2–3 years of hands-on experience in IT support, helpdesk or customer service in tech.
• Practical understanding of SaaS, cloud-based software environments, and POS system troubleshooting.
• Strong understanding of software support, basic network troubleshooting methodologies, and omnichannel workflows.
• Excellent verbal and written communication to translate technical solutions for retail clients.

Responsibilities

• Provide direct technical support and troubleshooting for clients using retail cloud platforms and Smart Terminal e-POS systems.
• Guide non-technical users through configurations, updates and issue resolution to minimize retail disruption.
• Log and manage support tickets, monitor issues, and escalate complex infrastructure challenges to central engineering.
• Attend in-office meetings and training sessions to stay updated on platform rollouts and team collaboration.

Skills

IT support

Customer service

Cloud SaaS

POS troubleshooting

Network troubleshooting

Communication skills

Hybrid work

Tools

POS system software

Job description

About the role

The successful candidate will serve as the primary technical point of contact for clients in Singapore, focusing on retail cloud offerings. This hybrid role requires consistent in-office presence to ensure seamless collaboration with the internal development and operations teams, while maintaining remote support capabilities.

Key responsibilities

• Provide direct technical support and troubleshooting for clients utilizing retail cloud platforms and Smart Terminal e-POS systems
• Guide non-technical users through system configurations, updates, and issue resolution to ensure minimal disruption to their retail operations
• Log and manage support tickets accurately, monitor recurring technical issues, and escalat complex infrastructure challenges to the central engineering team
• Attend required in-office meetings and training sessions to stay updated on new platform rollouts and maintain team synergy

About you

• 2 to 3 years of hands-on experience in IT support, technical helpdesk, or customer service within the technology sector
• Practical understanding of SaaS, cloud-based software environments, and POS system troubleshooting
• Strong understanding of software support, basic network troubleshooting methodologies, and omnichannel system workflows
• Excellent verbal and written communication skills to effectively translate technical solutions to retail clients
• Must be based in Singapore and fully capable of operating in a hybrid work structure

About us

Relink Technology is expanding its market presence in Singapore with a focus on establishing a robust local support infrastructure for omnichannel digital solutions and retail cloud platforms.