Hybrid Retail Cloud Support Specialist

Relink Technology Pte Ltd

Singapore

Hybrid

SGD 42,000 - 62,000

Full time

10 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Relink Technology Pte Ltd in Singapore seeks a hands-on IT support specialist to be the primary technical contact for clients using retail cloud platforms. The role combines in-office collaboration with remote support capabilities to ensure smooth operations across omnichannel solutions.

You will troubleshoot SaaS and POS systems, guide non-technical users, and manage tickets, escalating to engineering when needed.

Qualifications

2–3 years of hands-on experience in IT support, helpdesk or customer service in tech.
Practical understanding of SaaS, cloud-based software environments, and POS system troubleshooting.
Strong understanding of software support, basic network troubleshooting methodologies, and omnichannel workflows.
Excellent verbal and written communication to translate technical solutions for retail clients.

Responsibilities

Provide direct technical support and troubleshooting for clients using retail cloud platforms and Smart Terminal e-POS systems.
Guide non-technical users through configurations, updates and issue resolution to minimize retail disruption.
Log and manage support tickets, monitor issues, and escalate complex infrastructure challenges to central engineering.
Attend in-office meetings and training sessions to stay updated on platform rollouts and team collaboration.