IT Infrastructure & Operations Lead

OCEANDRIVE NETWORKS PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

OCEANDRIVE NETWORKS PTE. LTD. seeks an IT Infrastructure & Operations Lead to oversee day-to-day IT across corporate offices and retail/F&B outlets. You will lead a team, coordinate with vendors, and ensure uptime, security, and reliability of networks, POS, and infrastructure.

The role requires hands-on leadership, strong IT operations experience, and the ability to manage multi-site environments with rapid incident resolution. Singapore-based operations and out-of-hours support may be required.

Qualifications

• 3-5+ years IT infrastructure/operations experience
• Experience supporting multiple physical locations/outlets
• F&B, retail, hospitality or similar uptime-critical environments
• Strong understanding of LAN/WAN, Wi-Fi, security and backups

Responsibilities

• Lead day-to-day IT infrastructure and operations across all sites
• Manage network, Wi‑Fi, firewalls, switches, servers, endpoints, printers
• Ensure connectivity between outlets, HQ, cloud services and systems
• Monitor infrastructure performance, availability, capacity, and security
• Identify recurring issues and implement permanent solutions
• Maintain documentation: configurations, diagrams, asset inventories
• Provide health checks and preventive maintenance across outlets
• Oversee IT systems for retail/F&B outlets (Internet, Wi‑Fi, firewall, CCTV)
• Coordinate IT setup for new openings, relocations and closures
• Respond quickly to outlet incidents affecting sales/operations
• Lead and coordinate IT support/infrastructure team
• Set escalation procedures; coach team members
• Be the primary IT contact for the client; translate business requirements into IT solutions
• Provide updates on incidents, health, projects, and issues
• Coordinate with stakeholders, internal IT, and external vendors
• Lead major incident response and root-cause analysis
• Manage vendor relationships and service levels
• Support IT projects and new outlet deployments
• Ensure security controls and compliance
• Maintain asset lifecycle and renewal plans
• Deliver management reports on incidents, outages, and health
• Identify opportunities to improve reliability and efficiency
• Develop SOPs for IT operations and incidents

Skills

IT infrastructure

IT operations

Multi-site support

Vendor management

Network fundamentals

POS systems

Windows/Endpoints

Microsoft 365

Tools

Microsoft 365

Cloud platforms

Firewalls

Job description

Role Overview

TheIT Infrastructure & Operations Leadwill be responsible for the day-to-day management, reliability, and continuous improvement of Client's IT infrastructure and technology operations across its corporate offices, retail/F&B outlets, and supporting environments.

The role will serve as theprimary IT point of contactfor the client/business, providing hands-on technical leadership while managing and coordinating a team of IT personnel and external vendors.

The ideal candidate should havestrong infrastructure and IT operations experience, with prior exposure to multi-site F&B, retail, hospitality, or similar environmentswhere uptime, point-of-sale systems, network connectivity, and rapid incident resolution are critical.

1. IT Infrastructure & Operations

• Working closely with the team and take ownership of day-to-day IT infrastructure and operations across the organisation and retail/F&B outlets.

• Manage and maintainnetwork infrastructure, Wi-Fi, firewalls, switches, servers, endpoints, printers and other IT equipment.

• Ensure reliable connectivity between outlets, headquarters, cloud services and other business systems.

• Monitor IT infrastructure performance, availability, capacity and security.

• Identify recurring infrastructure issues and implement permanent solutions.

• Maintain accurate documentation of IT infrastructure, configurations, network diagrams and asset inventories.

• Perform regular health checks and preventive maintenance across outlets.

2. Retail & F&B Technology Operations

• Provide technical oversight for IT systems supporting retail/F&B outlets, including:

• Internet and Wi-Fi

  -Back-office systems e.g. Firewall

  -CCTV/access-control

  -Ensure new outlets and outlet renovations areIT-ready before opening

• Coordinate IT setup for new outlet openings, relocations and closures.
• Respond quickly to outlet-level incidents that may affect sales or business operations.

• Work closely with operations and outlet managers to minimise downtime and disruption.
  

3. Team Leadership

• Lead, supervise and coordinate the assigned IT support/infrastructure team.

• Assign tasks, prioritise incidents and monitor resolution progress.

• Provide technical guidance and hands-on support for complex issues.

• Establish clear escalation procedures for outlet and corporate IT issues.

• Coach team members and develop their technical capabilities.

• Ensure appropriate manpower coverage for business-critical periods and outlet operations.

4. Single Point of Contact / Client Management

• Act as theprimary IT contact and escalation pointfor the client/business.

• Understand business requirements and translate them into practical IT solutions.

• Provide regular updates on IT incidents, infrastructure health, projects and outstanding issues.

• Coordinate between business stakeholders, internal IT staff and external vendors.

• Take ownership of issues from identification through to resolution rather than simply passing them between teams.

• Build a strong working relationship with management, operations, finance, HR and outlet teams.

5. Incident & Problem Management

• Take ownership of major IT incidents affecting outlets or business operations.

• Establish appropriate response and escalation procedures for critical incidents.

• Lead troubleshooting and root-cause analysis for recurring problems.

• Maintain incident records and identify opportunities to reduce repeat incidents.

• Ensure appropriate response times for business-critical systems.

• Coordinate with vendors and third-party service providers where required.

6. Vendor & Service Provider Management

• Manage day-to-day relationships with IT vendors, telcos, POS providers, managed service providers and other technology partners.

• Coordinate vendor support and escalation when required.

• Monitor vendor performance against agreed service levels.

• Assist management with vendor evaluation, quotations and technical recommendations.

• Ensure vendor work is properly documented and completed to the required standard.

7. IT Projects & New Outlet Deployment

• Lead or support IT implementation fornew outlets, renovations, relocations and technology refreshes.

• Prepare IT requirements, equipment lists and deployment plans.

• Coordinate network, Wi-Fi, POS, printers, endpoints and other technology installations.

• Work with contractors, outlet operations and vendors to ensure IT readiness before opening.

• Conduct site surveys and technical assessments where required.

• Ensure proper handover and documentation after implementation.

8. Security & Compliance

• Implement and maintain basic IT security controls across corporate and outlet environments.

• Manage endpoint security, access controls, user accounts and network security.

• Ensure appropriate patching and firmware updates.

• Monitor and address potential security vulnerabilities.

• Support backup, disaster recovery and business continuity arrangements.

• Ensure IT practices comply with relevant company policies and applicable Singapore requirements.

9. Asset & Lifecycle Management

• Maintain an accurate inventory of IT hardware, software, network equipment and outlet technology assets.

• Manage equipment deployment, replacement, repair and disposal.

• Establish appropriate lifecycle and replacement plans.

• Track warranties, licences, subscriptions and maintenance contracts.

• Identify ageing or unsupported infrastructure and recommend replacement plans.

10. Reporting & Continuous Improvement

• Provide regular management reports covering:

  • IT incidents
  • Outlet downtime
  • Network availability
  • Outstanding issues
  • Infrastructure health
  • Asset status
  • Vendor performance
  • IT projects

• Identify opportunities to improve reliability, standardisation and operational efficiency.

• Develop and maintain SOPs for common IT operations and outlet incidents.

• Establish appropriate monitoring and preventive-maintenance practices.

Suggested Candidate Profile

• 3-5+ years of IT infrastructure/operations experience, depending on seniority.
• Experience supporting multiple physical locations/outlets.
• Prior experience in F&B, retail, hospitality, logistics, or other high-availability operational environments.
• Strong understanding of:
  • LAN/WAN
  • Wi-Fi
  • Firewalls
  • Switching/routing
  • Windows/endpoint environments
  • Microsoft 365
  • Cloud platforms
  • IT security fundamentals
  • Backup and disaster recovery
  • Hardware and asset management
• Experience supporting POS and payment-related environments would be highly advantageous.
• Experience managing IT vendors and telcos in Singapore.
• Experience managing or leading a small IT support/infrastructure team.
• Comfortable being hands-on, rather than purely managerial.
• Strong troubleshooting and problem-solving ability.
• Good communication skills and ability to work directly with business stakeholders and outlet managers.
• Comfortable working in an environment where urgent operational issues can occur outside normal office hours.