Technical Support & Warranty Specialist

Job-Skills Integrator-Precision Engineering (JSIT-PE); Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Job-Skills Integrator-Precision Engineering (JSIT-PE) in Singapore is looking for a Technical Support Specialist. This role involves providing technical support to field engineers and managing service inquiries. You will also analyze failure data and drive corrective actions to improve product quality.

Ideal candidates have a diploma or degree in a relevant field and at least 2 years of experience in technical support or after-sales service in industrial environments. Strong communication skills and a customer-focused mindset are essential.

Qualifications

• Minimum 2 years’ experience in technical support or after-sales service.
• Experience within industrial equipment or CNC environment preferred.

Responsibilities

• Provide technical support to Field Engineers and Parts team.
• Manage and respond to service inquiries.
• Support root cause investigations and guide resolutions.
• Manage warranty cases for machines.
• Develop and share technical knowledge.

Skills

Strong knowledge of CNC machines, automation systems, or industrial machinery

Structured problem-solving

Effective communication skills

Ability to manage multiple priorities

Proficient in Microsoft Office

Detail-oriented

Customer-focused

Education

Diploma or Degree in Mechanical, Electrical, Mechatronics, or related field

Tools

Microsoft Office

CRM/service systems

Job description

Job-Skills Integrator-Precision Engineering (JSIT-PE) in Singapore is looking for a Technical Support Specialist. This role involves providing technical support to field engineers and managing service inquiries. You will also analyze failure data and drive corrective actions to improve product quality.

Ideal candidates have a diploma or degree in a relevant field and at least 2 years of experience in technical support or after-sales service in industrial environments. Strong communication skills and a customer-focused mindset are essential.