Post-Sales Boundary-Scan ICT Support Engineer

Keysight Technologies SAles Spain SL.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Keysight Technologies in Singapore is seeking a Technical Support Engineer to deliver post-sales technical support, develop support strategies, and assist Field Service Engineers.

You will investigate escalated issues, prepare documentation, and collaborate across marketing, sales, QA, manufacturing, and product development to ensure product reliability and timely releases.

The role requires 2–4 years of related experience and hands-on testing knowledge.

Qualifications

• Bachelor’s or Master’s degree in Electrical and Electronic Engineering or equivalent.
• 2–4 years of relevant experience as an In-Circuit Test Engineer or similar role.
• Hands-on experience with in-circuit testing or boundary-scan testing systems.
• Knowledge of manufacturing test processes and Boundary-Scan Description Language (BSDL).
• Knowledge of scripting languages is an added advantage.

Responsibilities

• Provide post-sales technical support and develop support strategies for new products.
• Apply in-depth technical knowledge and product expertise to investigate and resolve escalated product issues.
• Engage directly with customers when required and provide advanced internal support to Field Service Engineers, Remote Support Engineers, and customer contact centre personnel.
• Develop and implement support plans, repair strategies, and production support plans for new product introductions.
• Provide technical product and measurement consultation for presales opportunities.
• Collaborate with Marketing, Sales, Technical Support, Quality Assurance, Manufacturing, and Product Development teams, as well as external customers, to ensure products meet feature, cost, supportability, reliability, and release-schedule requirements.
• Prepare product and process documentation, user guides, and application notes.
• Develop and deliver technical training to Keysight’s technical support teams, including Field Service Engineers and Application Engineers.
• Support technical marketing assignments with clearly defined objectives.
• Analyse and resolve a broad range of technical problems of varying scope and complexity.

Skills

In-Circuit testing

Boundary-Scan testing

BSDL knowledge

Scripting languages

Education

Bachelor's or Master’s degree in Electrical and Electronic Engineering

Job description

Keysight Technologies in Singapore is seeking a Technical Support Engineer to deliver post-sales technical support, develop support strategies, and assist Field Service Engineers.

You will investigate escalated issues, prepare documentation, and collaborate across marketing, sales, QA, manufacturing, and product development to ensure product reliability and timely releases.

The role requires 2–4 years of related experience and hands-on testing knowledge.