Technical Product Support (TPS) Engineer

APPLIED MATERIALS SINGAPORE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 86,000; Full time

Job summary

Applied Materials Singapore Technology PTE. LTD. is seeking an experienced technical support professional to manage customer-specific escalations, fleet performance, and system installations in a cleanroom environment.

In this role you will serve as the central liaison between customers and internal engineering teams, provide Alpha and Beta Site support for new hardware and software, and generate critical performance reports while ensuring field deployment of improvements.

Qualifications

• Engineering qualification required.
• Experience with PVD equipment preferred.
• Able to diagnose complex technical issues.
• Strong communication with customers and internal teams.

Responsibilities

• Provide technical support for a specific customer including escalations, fleet performance, and upgrades.
• Serve as field escalation focal point between customer and internal divisions with documentation.
• Provide Alpha Site support for installation, operation, calibration, and testing of new hardware or software.
• Provide Beta Site Support for installation, operation, calibration, and testing on a customer tool.
• Initiate and review ECOs to ensure data supports fixes and communicate with the field.
• Generate and present system performance data, including MTBF, MTBI, Availability, and process data analyses.
• Support GPS in creating documentation such as CENs and BKMs; present to customers and ensure field implementation.

Skills

Communication

Teamwork

Troubleshooting

Education

Engineering degree

Tools

PVD equipment

Job description

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.

• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.

• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool

• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.

• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.

• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.

• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Requirements

• A relevant engineering education qualification.

• Prior experiences in PVD equipment is highly preferred especially for those with field/ customer support background.

• Be the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.

• Able to communicate clearly and effectively with customers and internal teams.

• Comfortable in working inside cleanroom/ lab at times to perform lab development work.

• Able to to work well in a team environment and adapt to changing priorities.

• Travel to countries in Asia.