Technical Support Engineer

PERMANENT PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading staffing solutions provider in Singapore is seeking a Technical Support Engineer to deliver product information, application support, and training. This role involves communicating with sales reps and customers to troubleshoot issues, research competitive products, and enhance departmental efficiency. The ideal candidate has a Bachelor’s degree in Engineering and strong communication skills. Join us to provide expert technical support and contribute to business growth. Apply today!

Qualifications

• Bachelor’s degree in Engineering or 2+ years relevant experience.
• Strong organisational and prioritisation skills.
• Excellent active listening and communication skills.

Responsibilities

• Respond to inquiries from sales reps and customers via phone and email.
• Analyse and troubleshoot customer issues remotely.
• Create and update training manuals and materials for sales teams.

Skills

Strong organisational skills

Excellent communication skills

Analytical mindset

Customer-focused attitude

Education

Bachelor’s degree in Engineering (Computer, Electrical, Mechanical)

Tools

SQL/MySQL

Job description

Technical Support Engineer

Provide product information, application support, and problem diagnosis to sales reps and customers. Conduct product testing and troubleshooting. Deliver product training to maximise sales. Communicate clearly and prioritise tasks effectively while providing excellent customer service.

Key Responsibilities

• Respond to inquiries from sales reps and customers via phone and email about product specs, capabilities, and applications.
• Analyse and troubleshoot customer issues remotely.
• Research competitive product information.
• Perform product application testing.
• Create and update training manuals and materials for sales teams.
• Plan and conduct training sessions for new hires and existing sales staff.
• Share important product updates through internal channels.
• Coordinate with the parent company in Japan on new product releases and literature development.
• Travel for customer or affiliate training seminars as needed.
• Support sales reps with on-site presentations when required.
• Identify opportunities to improve department efficiency and lead related projects.
• Follow company policies and procedures.
• Assist with quotation and order entry.
• Perform other assigned duties.

Requirements

• Bachelor’s degree in Engineering (Computer, Electrical, Mechanical) or 2+ years relevant experience.
• Strong organisational and prioritisation skills.
• Excellent active listening and communication skills—able to simplify complex ideas.
• Analytical mindset with strong problem-solving skills.
• Customer-focused attitude with good interpersonal skills over phone and email.

Technical Skills (preferred)

• Experience with measurement instruments, microscopes, or vision systems.
• Knowledge of HMI/SCADA programming.
• Familiarity with communication protocols like Serial, Modbus TCP, Ethernet.
• Understanding of sensors and actuators (motors, encoders, relays, solenoids).
• Experience with stepper/servo motors.
• Basic knowledge of database languages like SQL/MySQL.

Join us to provide expert technical support and help grow our business—apply today!