Technical Support Representative (Fintech)

Jobless; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Meal vouchers

Annual performance bonus

International company trips

Weekly Happy Hours

Supportive multicultural environment

Training provided

Job summary

TechBiz Global is seeking a Technical Support Representative to join a client team in Singapore. You will respond to customer inquiries via email, Slack, and Skype, and provide high-quality customer and technical support for payment systems and API integrations.

This role suits someone with prior technical or customer support experience, who enjoys solving problems, communicating with merchants, and learning about payments. A 24/7 shift is required; full training will be provided.

Qualifications

• Experience in technical or customer support
• Strong written and verbal communication skills
• Good analytical and troubleshooting skills
• Attention to detail and organization
• Willingness to work in a 24/7 shift system
• Good level of English

Responsibilities

• Respond to customer questions via email, Slack, and Skype
• Provide high-quality customer and technical support
• Assist merchants with API integrations
• Guide customers through video demonstrations and tutorials
• Build and maintain payment processing environments
• Investigate technical and payment-processing issues
• Identify and document bugs and feature requests
• Communicate with merchants, payment partners, and third parties
• Collaborate with technical and operational teams
• Perform manual QA testing of partner integrations
• Ensure issues are resolved accurately and on time

Skills

Strong communication

Analytical thinking

Troubleshooting

Attention to detail

Task management

Technical learning

Proactive attitude

English proficiency

Office & Workspace tools

Remote collaboration tools

Tools

Microsoft Office

Google Workspace

Zoom

Slack

Trello

Job description

At TechBiz Global, we provide recruitment services to top clients from our portfolio. We are currently looking for a Technical Support Representative to join one of our client's teams in Singapore.

Our client is a global payment technology company that helps online businesses accept payments from customers worldwide. The company works with more than 1,000 financial institutions and supports both global and local payment methods.

This is a great opportunity for someone with customer or technical support experience who enjoys solving problems, working with clients, and learning more about payment systems and API integrations.

Responsibilities

• Respond to customer questions through email, Slack, and Skype


• Provide high-quality customer and technical support


• Help merchants with API integrations


• Guide customers through video demonstrations and tutorials


• Build and maintain payment processing environments


• Investigate technical and payment-processing issues


• Identify and document bugs and feature requests


• Communicate with merchants, payment partners, and third parties


• Work closely with technical and operational departments


• Perform manual QA testing of partner integrations


• Make sure customer issues are resolved accurately and on time

Requirements

• Previous experience in technical support or customer support

• Strong written and verbal communication skills


• Good analytical and troubleshooting skills


• Strong attention to detail


• Ability to organize and manage several tasks


• Interest in technology and continuous learning


• Ability to quickly learn new systems and features


• Proactive and responsible attitude


• Good knowledge of Microsoft Office and Google Workspace


• Experience using tools such as Zoom, Slack, and Trello


• Willingness to work in a 24/7 shift system


• Good level of English

Experience with payment systems, API integrations, or manual QA testing would be considered an advantage.

What the company offers

• Full training provided at the company's expense


• Balanced five-day working week within a 24/7 shift system


• Health insurance


• Meal vouchers


• Annual performance bonus


• International company trips


• Weekly Happy Hours


• Supportive and multicultural working environment


• Opportunity to develop technical and payment-industry knowledge