Technical Support Engineer, Global Payments

PayerMax; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PayerMax, headquartered in Singapore, is a leading global fintech company empowering cross-border commerce in 150+ countries with 600+ payment methods and 70+ currencies. Join us to build a global payment network and maximize growth for merchants.

We seek a Client Technical Support professional to own regional support, troubleshoot API/H5 integrations, and collaborate with Product, R&D, Operations, and Risk teams across time zones. Fluency in English and Mandarin is required.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 3+ years in enterprise technical support, TAM, or solution consulting in IT/Internet.
• Experience in Cross-border Payments, Fintech, or E-commerce preferred.
• Professional English (written and spoken) for international client interfaces.
• Mandarin fluency (written and spoken) to communicate with internal teams.

Responsibilities

• Serve as primary technical contact for regional and global merchants; troubleshoot API/H5 issues.
• Bridge between overseas merchants and internal Product, R&D, Operations, and Risk teams.
• Improve internal support workflows, API documentation, and monitoring/alerting systems.
• Analyze recurring tickets and feedback to drive product/technical feature requests.
• Leverage merchant insights to monitor APAC trends and payment capabilities.

Skills

Technical Support

Cross-functional collaboration

API debugging

SQL basics

English proficiency

Mandarin proficiency

Education

Bachelor's degree in CS/Software Engineering

Tools

Postman

SQL

Job description

Headquartered in Singapore, PayerMax, a leading global fintech company, empowers cross-border commerce in 150+ countries with 600+ payment methods and 70+ currencies. Holding key regulatory licenses (including HongKong, Singapore, UAE, and the Philippines, etc.). We drive growth for gaming, e-commerce, and digital industries through AI-powered risk management and localized payment networks. Join us to build a global payment network and maximize growth beyond borders!

What You Will Do:

1、Client Technical Support & Problem Solving: Serve as the primary technical contact for key regional and global merchants. Independently investigate, troubleshoot, and resolve complex API/H5 integration issues, transaction failures, and business queries.

2、Cross-Functional Collaboration: Act as a bridge between overseas merchants and internal teams (Product, R&D, Operations, Risk). Establish efficient escalation channels to resolve merchant issues smoothly across time zones.

3、Service & Tooling Optimization: Continuously optimize internal support workflows, API documentation, and monitoring/alerting systems. Proactively detect issues before merchants report them and implement preventative solutions.

4、Product Improvement & Insights: Analyze recurring support tickets, technical pain points, and regional merchant requirements. Translate feedback into actionable product/technical feature requests to drive product iterations.

5、Competitive Analysis & Technical Advisory: Leverage daily merchant insights to monitor industry trends and competitor offerings across the APAC market, driving continuous improvement in our payment capabilities.

What We Expect:

1、Education & Experience: Bachelor’s degree or above in Computer Science, Software Engineering, or related technical fields. 3+ years of experience in enterprise technical support, technical account management, or solution consulting in the IT/Internet sector.

2、Domain Knowledge: Prior experience in Cross-border Payments, Fintech, or E-commerce is highly preferred. Hands-on experience with API/Webhooks debugging, Postman, SQL, or software development is a strong plus.

Mandatory: Professional working proficiency in English (written and spoken) to interface with international clients and handle technical documentation.

Mandatory: Fluent in Mandarin (written and spoken) to communicate effectively with internal R&D, Product, and Operations teams in China.

4、Soft Skills: Excellent customer-facing communication, analytical problem-solving, and cross-border collaboration skills. Ability to handle high-priority production incidents under pressure.