Technical Support Analyst

XCELLINK PTE. LTD.; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

XCELLINK PTE. LTD. is seeking a motivated Technical Support Analyst to support onboarding and ongoing technical support for electronic shipping solutions. The role emphasizes customer engagement, problem solving, and continuous service improvement.

Fresh graduates are welcome; training will be provided to build technical and business knowledge, with opportunities to grow in a dynamic shipping tech environment.

Formación

• Strong interest in technology, software systems, and customer support.
• Good analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to learn new technologies and business processes quickly.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with eCommerce, logistics, shipping, ERP, or enterprise systems is a plus.

Responsabilidades

• Onboard customers and support implementation for electronic shipping solutions.
• Configure and use solutions based on business requirements; provide remote or onsite support.
• Assist product demonstrations with the commercial team and troubleshoot issues.
• Coordinate deployments and monitor progress to meet timelines.
• Collaborate with Commercial, Operations, Customer Service, and IT teams to deliver solutions.

Conocimientos

Tech interest

Analytical skills

Communication

Learning agility

MS Office

Task prioritization

ERP/Logistics familiarity

Educación

Diploma/Degree in IT or related

Descripción del empleo

We are seeking a motivated and customer-focused Technical Support Analyst to support the implementation, onboarding, and ongoing technical support of electronic shipping solutions. This role works closely with customers and internal stakeholders to ensure successful system adoption, issue resolution, and continuous service improvement.

This is an excellent opportunity for fresh graduates who have a passion for technology, problem-solving, and customer engagement. Training and guidance will be provided to help candidates develop their technical and business knowledge.

Key Responsibilities

Customer Onboarding & Technical Support

• Support customer onboarding and implementation activities for electronic shipping solutions.
• Assist customers in configuring and using solutions based on business requirements.
• Provide technical support through remote assistance, email, phone, and onsite visits when required.
• Support product demonstrations and presentations alongside the commercial team.
• Investigate, troubleshoot, and resolve customer-reported technical issues.
• Work closely with the Customer Facing IT Helpdesk to resolve customer queries and support requests.
• Escalate complex technical issues to senior team members or relevant support teams when necessary.
• Ensure system configurations comply with established standards, policies, and version control requirements.

Solution Deployment & Continuous Improvement

• Assist in planning and coordinating customer deployments and system implementations.
• Monitor implementation progress and ensure deliverables are completed within agreed timelines.
• Support system upgrades, migrations, and enhancement activities.
• Contribute ideas and initiatives to improve processes, customer experience, and operational efficiency.
• Prepare deployment, implementation, and support reports as required.

Stakeholder Collaboration

• Work closely with Commercial, Operations, Customer Service, and IT teams to deliver solutions successfully.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Collaborate with cross-functional teams to support continuous improvement initiatives and best practices.

Requirements

Education & Experience

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Fresh graduates are encouraged to apply.
• Candidates with up to 2 years of experience in IT support, technical support, system implementation, customer support, or related roles are welcome to apply.
• Internship experience in IT, software support, logistics technology, or customer-facing technical roles will be an advantage.

Technical & Professional Skills

• Strong interest in technology, software systems, and customer support.
• Good analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to learn new technologies and business processes quickly.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with eCommerce, logistics, shipping, ERP, or enterprise systems will be an advantage but is not required.