Technical Support & Admin Executive

GAN TECK KAR INVESTMENTS PTE LTD; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Free staff meals

In-house gym facility

Job summary

GAN TECK KAR INVESTMENTS PTE LTD is seeking an administrative support professional to manage scheduling, invoicing, and customer service related to coffee equipment and servicing contracts. You will work closely with head technician, Barista, and sales teams to ensure smooth operations and timely service.

The role requires 1–3 years in admin support, familiarity with F&B equipment, strong organizational skills, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent; associate degree in Business Administration, Hospitality Management, or related field is a plus.
• 1–3 years of experience in administrative support, ideally in food service or hospitality with F&B equipment knowledge.
• Basic understanding of IT systems and software; proficiency in Microsoft Office Suite.
• Strong organizational and time-management abilities with attention to detail and accuracy.
• Excellent written and verbal communication skills for internal and external stakeholders.

Responsibilities

• Schedule maintenance and repair appointments; coordinate with head technician and Barista on schedule.
• Coordinate with service providers and customers to ensure timely service.
• Track and manage repair requests and service calls.
• Collaborate with sales team on equipment installation and coffee tasting schedule.
• Respond to inquiries and complaints related to coffee equipment.
• Handle invoicing and billing for repair services and parts; provide quotations for orders.
• Manage contracts with service providers and suppliers; coordinate with departments as needed.
• Maintain detailed records of service requests, repairs, maintenance, and asset usage.
• Develop and maintain strong relationships with customers and clients; support sales and client requests.

Skills

Time management

Organizational skills

Communication skills

Problem solving

MS Office proficiency

Team collaboration

Education

High school diploma

Associate degree in Business/Administration

Tools

MS Office

Project management software

Job description

Job Highlights

• 44 hours, 5 days week
• Free staff meals
• In-house gym facility
• Short walking distance from Tuas Link MRT

Roles & Responsibilities:

Administrative Support Tasks

Scheduling

• Schedule maintenance and repair appointments events and work closely with the head technician & Barista on the schedule
• Coordinate with service providers and customers to ensure timely service.
• Track and manage repair requests and service calls.
• Work closely with the sales team on the equipment installation and coffee tasting schedule.

Customer Service

• Respond to inquiries and complaints related to coffee equipment.
• Respond to the equipment & POSM ordering and delivery for clients or internal
• sales team requests.
• Address any recurring issues to improve customer satisfaction.
• Reporting
• Generate reports on equipment performance, common issues, and service trends. If necessary
• Work closely with the sales department for coffee equipment and servicing contract purposes.

Administrative Tasks

• Handle invoicing and billing for repair services and parts.
• Provide quotations for and follow up on orders.
• Manage contracts with service providers and suppliers.
• Coordinate with other departments (e.g., sales, finance, technicians, procurement, IT) as needed.
• Maintain detailed records of service requests, repairs, and maintenance.
• manage key in-service reports
• Document: Technician over time & claims/service reports and service contract /
• Invoicing, RO, DO, etc

Customer Relationship Management

• Develop and maintain strong relationships with customers and clients.
• Address any recurring issues to improve customer satisfaction.
• Technical Support Tasks
• Troubleshooting
• Handling technical admin phone to assist Sales & Client requests.
• Provide solutions to common problems via phone, email, or person.

Equipment Installation

• Work closely with the sales team on the installation schedule request.
• Oversee and schedule on coffee machines installation with the head of
• technician
• Ensure all the documents and contracts are done before the installation.

Equipment and Asset Management

• Asset Tracking and Inventory Management
• Procurement and Disposal
• Reporting and Documentation
• Parts and Supplies Management
• Order and manage inventory of spare parts and supplies.
• Maintain records of parts used and replaced.
• Liaise with suppliers, procurement, and finance on spare parts and related orders.

Job Requirements:

• High school diploma or equivalent; an associate degree in Business
• Administration, Hospitality Management, or a related field is a plus.
• 1-3 years of experience in administrative support, ideally in the food service or hospitality industry, with F&B equipment knowledge.
• Basic understanding of IT systems and software, proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with project management software are a plus.
• Strong organizational and time-management abilities, with attention to detail and accuracy.
• Excellent written and verbal communication skills to interact effectively with internal teams and external vendors.
• Ability to troubleshoot minor technical issues and think critically to manage competing priorities.
• Strong interpersonal skills with the ability to work collaboratively in a team environment