Service Admin Assistant

Kumpulan Development (S) Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Lunch provided daily

Company shuttle bus

5-day work week

Job summary

Kumpulan Development (S) Pte Ltd seeks a proactive and organized Service Admin Assistant to manage daily scheduling and coordination of service activities for Water Dispensers and Coffee Machines. You will liaise between customers, the sales team, and technical service personnel to ensure efficient service delivery and excellent customer support.

The role offers a 5-day work week, company shuttle from Bedok MRT, daily lunch, and a friendly team in a stable company with long-term career growth.

Qualifications

• 1+ year in service coordination or admin.
• Proficient in MS Office and ERP systems.
• Strong organizational and communication skills.
• Ability to multitask and work independently.

Responsibilities

• Schedule and coordinate technicians for repairs, servicing, installations, and removals.
• Liaise between customers, sales team, and technical team to ensure smooth service operations.
• Communicate with customers regarding service appointments and job updates.
• Prepare and maintain service-related documentation and job records.
• Submit, update, and close service jobs accurately in the ERP system.
• Prepare monthly reports for principals and management.
• Follow up on outstanding service requests and job completion.
• Perform other ad hoc duties assigned by the Manager

Skills

Coordination

Multitasking

Communication

Independent work

Tools

MS Office

ERP systems

Job description

Job Summary:

We are seeking aproactive and organized Service Admin Assistant to manage the daily scheduling and coordination of service activities for our Water Dispensers and Coffee Machines division. This role serves as the key liaison between customers, the sales team, and technical service personnel to ensure efficient service delivery and excellent customer support.

Why Join Us?

• 5-day work week (Mon-Fri)
• Company shuttle bus (Bedok MRT)
• Lunch provided daily
• Friendly and supportive team
• Stable company with long-term career growth

Responsibilities:

• Schedule and coordinate technicians for repairs, servicing, installations, and removals.
• Liaise between customers, sales team, and technical team to ensure smooth service operations.
• Communicate with customers regarding service appointments and job updates.
• Prepare and maintain service-related documentation and job records.
• Submit, update, and close service jobs accurately in the ERP system.
• Prepare monthly reports for principals and management.
• Follow up on outstanding service requests and job completion.
• Perform other ad hoc duties assigned by the Manager

Requirements:

• Minimum 1 year of experience in service coordination, administration, or operations support.
• Proficient in Microsoft Office and ERP systems.
• Strong organizational, communication, and multitasking skills.
• Able to work independently and manage multiple priorities effectively.