Technical Services Manager

French Chamber of Commerce in Singapore, The; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The French Chamber of Commerce in Singapore is seeking a Technical Services Manager to lead and coordinate field technical services across Asia. You will support the Sales team with technical input, prepare costs for tenders, and deliver training to employees, customers and distributors.

Reporting to senior management, you will manage the technical service team, ensure safe and compliant field interventions, monitor KPIs, and optimise spare parts inventory while identifying cost-saving supplier

Qualifications

• Requires diploma or degree in chemistry, chemical/ mechanical engineering or related technical field.
• Experience in technical services, maintenance or hygiene industries is preferred.
• Experience managing or coordinating technicians is advantageous.

Responsibilities

• Lead and coordinate field technical services and ensure safe, effective interventions.
• Provide technical support to Sales during visits, trials and discussions.
• Oversee spare parts inventory and cost control for tenders/projects.
• Develop and deliver technical training for staff, customers and partners.
• Collaborate with Sales, Laboratory, Production and QSE teams for cross-functional projects.

Skills

Technical leadership

Field service management

Customer orientation

Communication skills

Training delivery

Education

Diploma/Degree in Chemistry or related technical discipline

Job description

The French Chamber of Commerce is looking for a TECHNICAL SERVICES MANAGER for a company that is a leader in professional hygiene and industrial maintenance solutions in Asia.

The Technical Services Manager is responsible for managing and coordinating the company’s field technical services, providing technical support to the Sales team, preparing equipment and spare parts costing during the tender / project stage, and delivering technical training to employees, customers and distributors.

The role acts as a key link between Sales, Technical/Laboratory teams and customers, ensuring that the company’s solutions are correctly selected, demonstrated, implemented and supported in the field.

The Technical Services Manager has direct responsibility for the technical service team / field technicians, including planning, supervision, development and performance monitoring.

Responsible for maintaining spare parts inventory and handling ad-hoc purchases as needed.

Identify new suppliers to reduce the purchase costs of equipment and spare parts.

Key Responsibilities

1. Technical Team Management

• Manage, supervise and develop the field technicians.


• Plan and coordinate technicians’ schedules and customer site interventions.


• Allocate technical resources according to customer and business priorities.


• Ensure interventions are completed safely, professionally and efficiently.


• Monitor the quality and effectiveness of technical interventions.


• Define and follow appropriate KPIs for the technical service activity.


• Ensure technicians receive appropriate training and maintain the required level of technical competency.


• Promote compliance with company safety, quality and environmental standards during all technical activities.

2. Technical Support to Sales

• Provide technical expertise and support to the Sales team during customer visits, trials and technical discussions.


• Assist Sales in identifying the most appropriate products and solutions according to customer applications and requirements.


• Participate in product demonstrations, customer trials and implementation of new solutions.


• Support troubleshooting and investigation of technical issues at customer sites.


• Provide technical input for tenders, major projects and strategic customer opportunities when required.


• Work closely with Sales to convert technical expertise into commercial opportunities.

3. Customer Technical Support

• Act as a technical point of contact for customers when required.


• Conduct site assessments and recommend appropriate products, equipment, processes or application methods.


• Support the implementation and optimisation of the company’s solutions at customer sites.


• Investigate technical complaints and coordinate corrective actions with the relevant internal departments.


• Maintain strong technical relationships with key customers and distributors.

4. Technical Training

• Develop and deliver technical training programmes for:Sales teamsField techniciansCustomersDistributors and partners


• Provide training on products, applications, equipment, safe handling and best practices.


• Develop and maintain appropriate technical training materials.


• Ensure internal teams maintain a strong and up-to-date understanding of the company’s products and applications.

5. Cross-Functional Coordination

• Work closely with Sales, Laboratory, Production, QSE and Marketing teams.


• Provide structured field feedback regarding product performance, customer requirements and market needs.


• Support product development and improvement projects by sharing practical field experience.


• Participate in the introduction and validation of new products, equipment and technical solutions.

Travel Requirements

The position requires regular customer site visits and business travel.

Travel within Singapore and across the Asia region will be required depending on customer projects, technical support needs, training programmes and business priorities.

The Technical Services Manager must therefore be comfortable working both in the office/laboratory environment and directly at customer sites.

Profile & Experience

• Diploma or Degree in Chemistry, Chemical Engineering, Mechanical Engineering, Industrial Engineering or another relevant technical discipline.


• Relevant experience in technical services, industrial maintenance, professional hygiene, chemicals or related industries.


• Previous experience managing or coordinating technicians or technical teams is strongly preferred.


• Strong practical and hands-on technical approach.


• Ability to understand customer processes and translate technical requirements into practical solutions.


• Strong communication and presentation skills.


• Comfortable delivering technical training to different audiences.


• Customer-oriented and able to work effectively with commercial teams.


• Good organisational skills and ability to manage several technical priorities simultaneously.


• Fluent in English.


• Willing and able to travel regularly within the region.

Key Competencies

• Technical expertise and problem solving


• Team leadership


• Customer orientation


• Field service management


• Training and knowledge transfer


• Cross-functional collaboration


• Planning and organisation


• Safety and quality mindset


• Commercial awareness

Key Performance Indicators

Performance may be assessed through:

• Quality and responsiveness of technical interventions


• Customer satisfaction and resolution of technical issues


• Technician utilisation and effectiveness


• Technical team competency development


• Number and quality of customer/internal training sessions


• Support provided to Sales opportunities and customer trials


• Successful implementation of new products and solutions


• Compliance with safety, quality and environmental requirements