Technical Advisor

Direct Search Global; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Direct Search Global in Singapore is seeking a Technical Advisor to provide specialized technical support, expert guidance, and troubleshooting for marine engine operation and related systems. The role acts as a key technical liaison between customers and the service organization, ensuring optimal equipment performance across Singapore and the Asia Pacific region.

You will support service activities, advise on maintenance best practices, and collaborate with internal and external stakeholders to

Qualifications

• Experience with marine engine operation, maintenance, and optimization.
• Strong problem-solving and analytical skills for troubleshooting.
• Ability to communicate technical concepts to customers and internal teams.

Responsibilities

• Act as the main technical point of contact for customers, providing expert guidance and troubleshooting.
• Assist customers with root cause investigations and corrective action plans.
• Advise on preventive maintenance, upgrades, and performance improvements.
• Review engine and system data to identify efficiency and reliability opportunities.
• Develop technical solutions and operational recommendations to improve performance.
• Coordinate with Field Service, Workshop and Spare Parts teams for coordinated delivery.
• Prepare technical reports and ensure timely submission to customers and systems.

Skills

Marine engines expertise

Troubleshooting

Root-cause analysis

Customer liaison

Tools

SAP

CRM system

Job description

Job Purpose:

The Technical Advisor is responsible for providing specialized technical support, expert guidance, and troubleshooting assistance related to the operation, maintenance, and optimization of marine engines and associated systems. The role serves as a key technical liaison between customers and the service organization, ensuring technical challenges are addressed efficiently, equipment performance is optimized, and high levels of customer satisfaction are maintained. The Technical Advisor supports service activities by providing technical recommendations, advising customers on operational and maintenance best practices, and working closely with internal and external stakeholders across Singapore and the Asia Pacific region.

Key Tasks & Responsibilities

• Act as the main technical point of contact for customers, providing expert guidance, troubleshooting support, and practical solutions for issues related to engine operation and maintenance.
• Assist customers with root cause investigations, failure analysis, and corrective action plans to improve equipment reliability, availability, and operational uptime.
• Advise customers on preventive maintenance programs, technical enhancements, equipment upgrades, and strategies to improve overall engine performance.
• Review and evaluate engine and system performance data to identify opportunities for improving operational efficiency, emissions performance, reliability, and equipment effectiveness.
• Develop and recommend appropriate technical solutions, operational changes, or equipment modifications to improve the performance and reliability of engines and associated systems.
• Promote continuous improvement activities and communicate technical best practices to customers and internal stakeholders.
• Provide technical expertise and support for service activities, major overhauls, repairs, and maintenance projects while ensuring compliance with applicable OEM standards and customer specifications.
• Work closely with Field Service, Workshop, and Spare Parts teams to maintain technical consistency and ensure efficient and coordinated service delivery.
• Participate in job preparation, technical planning, risk evaluations, and post-job assessments to improve service quality and operational effectiveness.
• Establish and maintain strong professional relationships with customers, shipowners, shipyards, and other relevant industry stakeholders to develop trust and long-term business partnerships.
• Assist Sales and Commercial teams with technical proposals, customer technical inquiries, solution presentations, and other pre-sales activities.
• Conduct customer visits, technical meetings, and site inspections to assess operational requirements, identify challenges, and provide appropriate technical recommendations.
• Prepare detailed technical and service reports covering findings, recommendations, corrective actions, and outcomes from technical support activities.
• Ensure technical reports are completed and submitted within required timelines to customers and internal systems for documentation, analysis, and future reference.
• Track recurring technical problems and work collaboratively with engineering and technical teams to identify permanent solutions, address systemic issues, and support product or design improvements.

Additional Key Tasks & Responsibilities as per local requirements

• Ensure all technical support and onsite activities comply with applicable local statutory, maritime, environmental, and occupational safety requirements.
• Arrange and coordinate permits, logistics, documentation, and other operational requirements for technical support activities carried out at ports, anchorages, shipyards, and other locations in Singapore and throughout the region.
• Support local Health, Safety & Environment (HSE) programs, including risk assessments, toolbox meetings, safety briefings, and incident reporting.
• Represent the organization at local technical meetings, customer engagements, industry forums, and relevant professional events to demonstrate technical service capabilities and expertise.
• Work together with Legal, HR, Compliance, and other internal functions to ensure technical activities comply with organizational policies, contractual obligations, and applicable regulations.
• Participate in knowledge-sharing, technical training, and employee development activities to strengthen technical capabilities and promote best practices across the organization.

Company Specific Tasks & Responsibilities

• Ensure effective utilization of SAP, CRM, and technical information systems for service activity tracking, reporting, documentation, and knowledge management.
• Support compliance with ISO 9001, ISO 45001, and ISO 14001 requirements within technical service and operational activities.
• Participate in continuous improvement, digital transformation, efficiency enhancement, and sustainability initiatives in line with org