Senior Operations Lead – Tech Support & Service Delivery

Lives Group; Singapore; Vor Ort; SGD 40.000 - 70.000; Vollzeit

Zusammenfassung

SPD Scientific Pte Ltd in Singapore is seeking a Senior Operations Executive to lead ticket management, coordinate communication between technical support teams and end users, and ensure timely resolution of issues.

You will maintain documentation, assist with administrative tasks, manage quotations, orders, invoicing, and contracts, and analyze support data to drive process improvements and customer satisfaction.

Qualifikationen

• Experience in managing support tickets using ticketing systems.
• Strong communication between technical teams, end-users and stakeholders.
• Ability to maintain and update knowledge bases and guides.
• Experience with quotations, orders and invoicing processes.
• Ability to coordinate calendars, meetings and staffing schedules.
• Analytical mindset to identify process improvements.

Aufgaben

• Ticket Management: receive, prioritize, and assign tickets; monitor queues.
• Communication Coordination: act as main contact between teams, users and stakeholders.
• Documentation Maintenance: keep records and update knowledge bases.
• Administrative Support: schedule shifts, meetings, and prepare reports.
• Quotation, Order and Invoicing Management: ensure accuracy and timeliness.
• Contract Management: oversee contracts for technical services.
• Resource Coordination: manage equipment, software licenses and training.
• Quality Assurance: audit processes and suggest improvements.
• Analytical Support: analyze data to improve support efficiency.

Kenntnisse

Ticket management

Communication coordination

Documentation maintenance

Administrative support

Quotation / invoicing management

Contract management

Resource coordination

Quality assurance

Analytical thinking

Tools

Ticketing systems

Knowledge base platforms

Jobbeschreibung

SPD Scientific Pte Ltd in Singapore is seeking a Senior Operations Executive to lead ticket management, coordinate communication between technical support teams and end users, and ensure timely resolution of issues.

You will maintain documentation, assist with administrative tasks, manage quotations, orders, invoicing, and contracts, and analyze support data to drive process improvements and customer satisfaction.