Service Operations Lead

LEADING-EDGE CONSULTANCY SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

LEADING-EDGE CONSULTANCY SERVICES PTE. LTD. in Singapore is seeking a Supervisor (Service Operations) to oversee daily service operations, manage staff performance, and uphold high service standards.

You will bridge management and frontline teams to ensure smooth delivery and customer satisfaction. Key duties include coordinating operations, training staff, handling customer inquiries, maintaining quality, and reporting on performance.

Qualifications

• Experience in service operations or similar role is preferred.
• Ability to supervise frontline staff and maintain service quality.
• Strong communication and reporting skills.

Responsibilities

• Oversee daily service operations to ensure timely, efficient delivery.
• Lead, train, and schedule frontline staff; monitor attendance.
• Handle customer inquiries and maintain high satisfaction levels.
• Conduct regular quality checks and implement improvements.
• Track performance against KPIs and prepare reports.
• Ensure compliance with safety, hygiene and regulatory requirements.
• Prepare daily/weekly operational reports and coordinate needs with management.

Skills

Operations management

Staff supervision

Customer service

Quality control

Sales targets

Compliance & safety

Administrative duties

Job description

LEADING-EDGE CONSULTANCY SERVICES PTE. LTD. in Singapore is seeking a Supervisor (Service Operations) to oversee daily service operations, manage staff performance, and uphold high service standards.

You will bridge management and frontline teams to ensure smooth delivery and customer satisfaction. Key duties include coordinating operations, training staff, handling customer inquiries, maintaining quality, and reporting on performance.