Technical Service Manager IAC

Recruit Express Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Recruit Express Pte Ltd is seeking an experienced IT services professional to lead customer support activities and drive process improvements. The role focuses on auditing delivery quality, timely problem resolution, and maintaining compliance across performance audit processes.

Ideal candidates have a bachelor’s degree in computer science or equivalent and at least seven years in technical services, with hands-on experience in Windows and Linux servers and a preference for those with WOG

Qualifications

• Bachelor’s degree in Computer Sciences or equivalent.
• At least 7 years of technical service experience in IT services.
• Working knowledge of setting up and managing Windows/Linux servers.
• WOG experience is preferred.
• Knowledge and experience in planning of IT systems and processes.

Responsibilities

• Responsible for managing and planning on customer support activity, including developing process and procedure related aspect
• Audit product delivery quality, prompt response on problem resolution to meet customer expectations and satisfaction
• Maintain and ensure compliance of performance audit process
• Manage continuous quality improvement program
• Deployment of customer audit process and reporting in assigned area as per requirement set
• Assist in collective data analysis and focus on key performance indices defined and regular reporting
• Any other ad-hoc duties as assigned by supervisor.

Skills

Technical service experience

Windows servers

Linux servers

WOG experience

Education

Bachelor’s degree in Computer Sciences or equivalent

Job description

Responsibilities

• Responsible for managing and planning on customer support activity, including developing process and procedure related aspect
• Audit product delivery quality, prompt response on problem resolution to meet customer expectations and satisfaction
• Maintain and ensure compliance of performance audit process
• Manage continuous quality improvement program
• Deployment of customer audit process and reporting in assigned area as per requirement set
• Assist in collective data analysis and focus on key performance indices defined and regular reporting
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor’s degree in Computer Sciences or equivalent
• At least 7 years of technical service experience in IT services
• Working knowledge on setting up and managing Windows/Linux servers
• WOG experience is preferred
• Knowledge and experience in planning of IT systems and process

Recruit Express Pte Ltd

CEI Reg No: R1989053

EA Licence No: 99C4599