Sales Manager (Information Technology)

right search pte. ltd.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Right Search Pte. Ltd. in Singapore is seeking an experienced Account Manager to build trusted advisor relationships with key accounts and executive sponsors. You will manage customer needs, ensure services stay within budget, and drive exceptional day-to-day service.

You'll collaborate with sales and delivery teams, generate client reports, forecast metrics, and uncover upsell and renewal opportunities. A strong IT sector network and excellent communication are essential.

Qualifications

• Minimum 4 years in account or sales management, IT sector experience preferred.
• Strong network in enterprise/government sectors.
• Proven ability to manage multiple stakeholders and budgets.
• Excellent communication and presentation skills.

Responsibilities

• Develop trusted advisor relationships with key accounts and executive sponsors.
• Ensure services stay within budget and meet customer needs.
• Keep current customers satisfied with day-to-day service.
• Collaborate with internal teams to enhance delivery and fulfilment.
• Generate progress reports for clients and management.
• Communicate monthly/quarterly progress to stakeholders.
• Forecast and track key account metrics.
• Identify upsell, cross-sell and renewal opportunities.
• Act as customer advocate to improve buying experience.
• Monitor customer usage of products and solutions.
• Onboard and integrate new customers and develop existing relationships.

Skills

Account management

Client relationship management

Stakeholder communication

Sales orientation

Education

Bachelor's or Diploma in Marketing / Business Administration / IT / Communications / Engineering or related field

Tools

CRM software

Job description

Responsibilities:

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Collect and analyse data to learn about customer behaviour
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customer’s usage of our product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

Requirements:

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market

Right Search Pte. Ltd.

EA Licence Number: 22C1170

EA Registration Number: R22104686