IT Assistant Service Delivery Manager

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 54,000 - 90,000; Full time

Benefits offered by this job

Career growth and development

Enterprise-level service delivery

Collaborative work environment

Diversity of stakeholders and clients

Job summary

TALENTSIS PTE. LTD. is seeking a proactive Assistant Service Delivery Manager to support delivering high-quality services to clients in Singapore.

You will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently. The role emphasizes coordinating day-to-day service delivery operations, monitoring performance, and preparing service reports while maintaining strong client relationships and drive service

Qualifications

• Diploma or Degree in Information Technology, Business, Engineering, or a related field.
• Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function.
• Experience supporting service delivery activities and customer-facing operations.
• Strong communication and stakeholder management skills.
• Good organizational and coordination abilities.
• Proficient in Microsoft Office applications.

Responsibilities

• Support the management of day-to-day service delivery operations and client engagements.
• Coordinate with internal teams to ensure service levels and customer expectations are achieved.
• Monitor service performance, track incidents, and follow up on issue resolution.
• Assist in preparing service reports, documentation, and operational reviews.
• Manage customer communications and maintain positive client relationships.
• Support service improvement initiatives and process optimization activities.
• Coordinate project activities and ensure timely delivery of assigned tasks.
• Escalate service issues where necessary and assist in driving resolution.

Skills

Communication

Stakeholder management

Organizational skills

Multitasking

Customer-focused

Education

Diploma or Degree in IT, Business, Engineering

Tools

Microsoft Office

Job description

We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.

Key Responsibilities

• Support the management of day-to-day service delivery operations and client engagements
• Coordinate with internal teams to ensure service levels and customer expectations are achieved
• Monitor service performance, track incidents, and follow up on issue resolution
• Assist in preparing service reports, documentation, and operational reviews
• Manage customer communications and maintain positive client relationships
• Support service improvement initiatives and process optimization activities
• Coordinate project activities and ensure timely delivery of assigned tasks
• Escalate service issues where necessary and assist in driving resolution

Requirements

• Diploma or Degree in Information Technology, Business, Engineering, or a related field
• Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function
• Experience supporting service delivery activities and customer-facing operations
• Strong communication and stakeholder management skills
• Good organizational and coordination abilities
• Proficient in Microsoft Office applications
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience in IT services, managed services, or infrastructure support environments
• Exposure to ITIL processes or service management frameworks
• Experience in incident management, service reporting, or operational coordination

What We Offer

• Career growth and development opportunities
• Exposure to enterprise-level service delivery operations
• Collaborative and supportive work environment
• Opportunity to work with diverse stakeholders and clients

Employment Type: Full-Time, Permanent

Location: Singapore

(EA Reg No: 20C0312)