ITSS SERVICE ENGINEER

HI-P SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 41.000 - 64.000; Vollzeit

Zusammenfassung

HI-P SINGAPORE PTE. LTD. is seeking an IT Support Specialist in Singapore to assist staff at two sites with daily end-user support, basic network issues, and device management.

The role includes helpdesk duties, system administration, asset control, and documentation. You will maintain Windows workstations and servers, assist with backups, security practices, and participate in ISO and cybersecurity audits.

Qualifikationen

• Diploma or Degree in Computer Science, Computer Engineering or related field.
• MCP or MCSE certification preferred.

Aufgaben

• Provide daily IT support to end-users at two sites (Jurong East and Pioneer).
• Perform basic system and network administration at site level (users, printers, VPN, security).
• Manage IT asset inventory and procurement.
• Prepare IT documentation, policies and procedures; participate in ISO/cybersecurity audits.

Kenntnisse

Windows OS

Network maintenance

System administration

Network security

Communication skills

Documentation

Prioritization

Service-oriented

Ausbildung

Diploma or Degree in CS/CE or related field

MCP/MCSE certification preferred

Jobbeschreibung

RESPONSIBILITIES

End-User Support

• provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer)
• Assist users with hardware, software, and basic network issues, provide technical guidance

System Administration & Infrastructure Support

• Perform basic system and network administration at site level (user accounts, printers, security controls, WiFi, AP, switches, VPN)
• Support and maintain business applications and phone systems (analog/digital)
• Manage user data backup and recovery

Asset Management & Procurement

• Handle IT equipment & software procurement
• Maintain IT asset inventory

Documentation, Compliance & Audit

• Prepare and update user guides, IT documentation, policies & procedures
• Participate in ISO, customer & cybersecurity audits

Training& Administrative

• Conduct IT orientation for new employees
• Provide regular cybersecurity awareness training for users
• Manage and support any other tasks or projects assigned by site management

REQUIREMENTS

Technical Skills

• Knowledge of Windows 10/11, WinServer 2016/2019/2022
• Basic experience in network maintenance, system administration, and network security

Qualifications

• Diploma or Degree in Computer Science, Computer Engineering or related field
• MCP or MCSE certification preferred

Soft Skills

• Good work planning and prioritization skills
• Strong communication skills
• Proficient in SOP documentation
• Service-oriented attitude