Technical Service Manager: IT Systems & Quality Lead

Recruit Express Pte Ltd

Singapore

On-site

SGD 90,000 - 130,000

Full time

2 days ago

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Job summary

Recruit Express Pte Ltd is seeking an experienced IT services professional to lead customer support activities and drive process improvements. The role focuses on auditing delivery quality, timely problem resolution, and maintaining compliance across performance audit processes.

Ideal candidates have a bachelor’s degree in computer science or equivalent and at least seven years in technical services, with hands-on experience in Windows and Linux servers and a preference for those with WOG

Qualifications

Bachelor’s degree in Computer Sciences or equivalent.
At least 7 years of technical service experience in IT services.
Working knowledge of setting up and managing Windows/Linux servers.
WOG experience is preferred.
Knowledge and experience in planning of IT systems and processes.

Responsibilities

Responsible for managing and planning on customer support activity, including developing process and procedure related aspect
Audit product delivery quality, prompt response on problem resolution to meet customer expectations and satisfaction
Maintain and ensure compliance of performance audit process
Manage continuous quality improvement program
Deployment of customer audit process and reporting in assigned area as per requirement set
Assist in collective data analysis and focus on key performance indices defined and regular reporting
Any other ad-hoc duties as assigned by supervisor.