Service Centre and Repair Technician II

Medtronic International Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

The Neuroscience Service & Repair team at Medtronic Repair Centre in Singapore supports repair, testing, and release of precision surgical instruments used in cranial, spine, and ENT procedures. The role emphasizes technical precision, documentation accuracy, and patient safety while ensuring repair turnaround and productivity.

Based onsite with close collaboration to warehouse, logistics, customer service, and field service teams; no regular travel is expected.

Qualifications

• 1+ year of experience repairing, assembling, or maintaining precision mechanical/electromechanical equipment.
• Experience interpreting technical drawings, exploded views, assembly instructions, or repair procedures.
• Experience using precision hand tools and diagnostic test equipment.
• Experience documenting work activities in computerized systems.
• Ability to perform detailed bench-based work with small components.

Responsibilities

• Disassemble, inspect, clean, and repair powered surgical instruments per procedures.
• Replace wear-and-tear components including bearings, O-rings, springs, dampers, and other parts.
• Reassemble instruments using tooling, torque specs, lubrication, and alignment standards.
• Perform functional, performance, and safety testing to verify release criteria.
• Document repair activities, test results, and traceability accurately in systems.
• Identify and elevate non-conforming devices and quality issues per processes.
• Support spare parts kitting, inventory accuracy, and material traceability.
• Maintain compliance with QMS, GD P, ESD controls, and 5S practices.

Skills

Precision repair

Reading technical drawings

Bench-based work

Detail-oriented

Education

Nitec/Higher Nitec/Diploma in Mechanical/Mechatronics/Biomedical/Electronics Engineering

Tools

ERP systems (SAP/others)

Torque tools

Diagnostic test equipment

Job description

The Neuroscience Service & Repair team supports the maintenance and restoration of powered surgical instruments used in cranial, spine, and ear, nose and throat (ENT) procedures. The team plays a critical role in ensuring devices returned to hospitals meet manufacturer specifications, quality requirements, and performance standards before being placed back into clinical use.
This position is based at the Medtronic Repair Centre in Singapore and follows an onsite work arrangement. The role works closely with warehouse, logistics, customer service, and field service teams to support repair operations and customer service commitments. No regular travel is expected.

This role is responsible for servicing, repairing, testing, and releasing precision mechanical and electromechanical surgical instruments in accordance with approved procedures and quality requirements. The position requires a high level of technical precision, documentation accuracy, and commitment to patient safety while supporting repair turnaround and productivity objectives.

Primary Responsibilities:

• Disassemble, inspect, clean, and repair powered surgical instruments in accordance with approved service procedures and work instructions.

• Replace specified wear-and-tear components including bearings, O-rings, springs, dampers, and other designated service parts.

• Reassemble instruments using approved tooling, torque specifications, lubrication requirements, and alignment standards.

• Perform functional, performance, and safety testing to verify devices meet release criteria.

• Document repair activities, test results, service history, and traceability records accurately within enterprise systems.

• Identify, quarantine, and elevate non-conforming devices, recurring failures, and quality issues through established processes.

• Support spare parts kitting, inventory accuracy, and material traceability for repair activities.

• Maintain compliance with Quality Management System requirements, Good Documentation Practices, Electrostatic Discharge controls, Environmental Health and Safety standards, and 5S workplace practices.

Required Qualifications:

• Nitec, Higher Nitec, or Diploma in Mechanical Engineering, Mechatronics Engineering, Biomedical Engineering, Electronics Engineering with 1+ year of experience repairing, assembling, or maintaining precision mechanical or electromechanical equipment.

• Experience interpreting technical drawings, exploded views, assembly instructions, or repair procedures.

• Experience using precision hand tools, torque tools, measurement devices, or diagnostic test equipment.

• Experience documenting work activities and maintaining accurate service or quality records within computerized systems.

• Ability to perform detailed bench-based work involving small components and repetitive assembly or repair tasks.

Preferred Qualifications:

• Experience servicing medical devices, surgical instruments, aerospace components, or precision-engineered products.

• Experience working in an ISO 13485, Good Manufacturing Practice (GMP), or other regulated quality environment.

• Experience using SAP or other Enterprise Resource Planning (ERP) systems.

• Knowledge of root-cause investigation, non-conformance management, or corrective action processes.

• Experience supporting continuous improvement, process optimization, or Lean initiatives.