Technical Operations Engineer

Datwyler IT Infra; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Datwyler IT Infra in Singapore provides internal IT support, pre-sales assistance, and deployment of data center solutions across Singapore and ASEAN. You will diagnose and resolve hardware, software, and network issues, manage user accounts, and participate in project deployments and post-install maintenance.

The role requires knowledge of data center infrastructure, Windows OS and Microsoft 365, and a willingness to travel within the ASEAN region for site surveys and deployments.

Qualifications

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous IT support or a helpdesk environment is an advantage.
• Datacenter UPS and cooling system maintenance service experience is an advantage.

Responsibilities

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.

Skills

Windows OS

Microsoft 365

Networking

Customer service

Travel ASEAN

Education

Diploma or Higher NITEC in IT, Engineering or related discipline

Tools

Data Center Infra

Structured Cabling

UPS & Cooling

Job description

We deliver customer value with tailor-made IT infrastructure solutions and outstanding expertise.

Datwyler IT Infra is an internationally established company with headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Our company delivers first-class IT system solutions, products and services for data centres, fibre optic networks (campus, FTTx) and smart buildings. Datwyler was founded more than 100 years ago and employs a workforce of around 900 people.

Reporting To: Head of Technical & Operation

Employment Type: Full-time

1. Position Summary

Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.

2. Key Responsibilities

IT Support

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.
• Maintain clear documentation of support cases and solutions.
• Participate in the continuous improvement of support processes and tools.
• Conduct basic user training and provide guidance on IT best practices.
• Technical Support (Datacenter Solution)
• Gather requirements and assist in solution design and technical proposals.
• Provide technical clarifications to customers and partners.
• Support customer presentations, demos and proof-of-concepts.

Project And Deployment Responsibilities

• Support site surveys, technical assessments and deployment planning.
• Coordinate with customers, contractors and system integrators.
• Review layouts, drawings, method statements and project documentation.
• Perform installation supervision, testing, commissioning and integration activities.
• Support UAT, system acceptance and handover documentation.
• Provide on-site technical support during migration and go-live.
• Monitor project progress and resolve technical issues.

Service & Maintenance Responsibilities

• Conduct preventive maintenance and system health checks.
• Respond to incidents and perform troubleshooting and root cause analysis.
• Monitor MDC systems, power, cooling, environmental and monitoring platforms.
• Coordinate warranty claims and vendor support activities.
• Prepare service reports and maintain asset records.
• Support customer training and operational best practices.

3. Qualifications & Requirements

Education & Experience

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Core Competencies

• Ability to read technical drawings and installation documentation.
• Strong co-ordination, customer service and problem-solving skills.
• Ability to work independently and travel when required within ASEAN.

4. Why Join Us?

• Dynamic international environment.
• Opportunity to participate in regional projects and customer engagements.

We offer a diverse and global work environment

As an internationally active company, Datwyler IT Infra offers a wide range of job profiles and career opportunities. We encourage ambitious individuals to approach their tasks with commitment and enthusiasm, to grow and to exceed expectations. This empowers all employees to shape their own work and actively influence it.

At Datwyler, we encourage our employees to contribute their talents in a global environment and to continuously develop them. Our employees are the heart of the company. We treat each other with respect, trust and loyalty. Mutual appreciation is our top priority.