Business Operation Analyst, APAC

Datwyler IT Infra; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Datwyler IT Infra is seeking a Business Operations Analyst in Singapore to bridge operational data and business performance. You will develop, maintain and report metrics to track performance, support strategic planning and decision making, and work with department leaders across the organization.

The role requires experience with ERP/CRM/BI tools, strong communication, and a proactive, results-oriented mindset to improve day-to-day efficiency and ensure alignment with strategic goals.

Qualifications

• Diploma or bachelor’s degree in business administration, finance or any other relevant field qualifications.
• Minimum 3 years+ of relevant experience in a role with multiple management functions (finance, sales, marketing, supply chain, engineering, logistics).
• Familiar with ERP, CRM and BI tools; proficient in Microsoft Teams, Excel, PowerPoint and SharePoint.

Responsibilities

• Analyze business processes and recommend actions to improve operational efficiency.
• Conduct market research and analyze industry trends.
• Develop and maintain operational reports for management.
• Assist in budget preparation and management activities.
• Collaborate with teams to analyze business requirements.
• Monitor operational performance and suggest improvements.
• Identify bottlenecks and propose solutions.
• Ensure compliance with company standards and procedures.
• Build and maintain relationships with department heads and external partners.
• Present business performance in management meetings.

Skills

Communication

Stakeholder management

Dashboard development

Cross-functional collaboration

Analytical thinking

Education

Diploma or Bachelor’s degree in business/finance

Tools

ERP

CRM

BI tools

Job description

We deliver customer value with tailor-made IT infrastructure solutions and outstanding expertise.

Datwyler IT Infra is an internationally established company with headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Our company delivers first-class IT system solutions, products and services for data centres, fibre optic networks (campus, FTTx) and smart buildings. Datwyler was founded more than 100 years ago and employs a workforce of around 900 people.

Reporting To: Managing Director, APAC

Employment Type: Full-time

1. Position Summary

In essence, a Business Operations Analyst bridges operational data and business performance, ensuring operation is measurable, efficient, continuously improving and aligning with business strategy. The role is responsible for developing, maintaining and reporting of metrics to track business performance, operational effectiveness and in alignment with organizational goals. By using data analysis, statistical tools and process evaluation, the role also helps to improve day-to-day operation efficiency, support management strategic planning and decision making. This role will require working with all department leaders across the course of work.

2. Key Responsibilities

• Analyze business processes and recommend action to improve operational efficiency
• Conduct market research and analyze industry trends
• Develop and maintain operational reports for management
• Assist in budget preparation and management activities
• Collaborate with team members to perform analysis of business requirements
• Monitor operational performance and suggest improvements
• Identify operational bottlenecks and suggest solutions
• Ensure compliance with company standards and procedures
• Build and maintain relationships with all department heads and external partners
• Presentation of business performance in management meeting

3. Qualifications & Requirements

Education & Experience

• Diploma or bachelor’s degree in business administration, finance or any other relevant field qualifications
• Minimum 3 years+ of relevant experience in similar role working in environment with multiple functions of management, finance, sales, marketing, supply chain, engineering, field services, logistics and warehousing.
• Familiar with Enterprise Resources Planning, Customer Relationships Management and Business Intelligence Tools.
• Proficient in Microsoft TEAM, Excel, PowerPoint and SharePoint

Core Competencies

• Strong communication and stakeholder management skills
• Proven ability to build dashboard and chart
• Ability to operate effectively cross functional and complex environment
• Proactive Self-starter, results-oriented, and customer-focused
• Good business acumen, with strategic perspectives
• Some understanding of business operations, processes and quality management systems

4. Why Join Us?

• Be part of a global technology leader with over 100 years of innovation.
• Exposure to regional and strategic projects.
• Opportunities for professional growth and career development.
• Fast Growing Industry of IT Infrastructure in Enterprise, Building Infrastructure, Cloud and Artificial Intelligence Industry Segment

We offer a diverse and global work environment

As an internationally active company, Datwyler IT Infra offers a wide range of job profiles and career opportunities. We encourage ambitious individuals to approach their tasks with commitment and enthusiasm, to grow and to exceed expectations. This empowers all employees to shape their own work and actively influence it.

At Datwyler, we encourage our employees to contribute their talents in a global environment and to continuously develop them. Our employees are the heart of the company. We treat each other with respect, trust and loyalty. Mutual appreciation is our top priority.