Data Center IT Engineer - Deployment & Support

Datwyler IT Infra; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Datwyler IT Infra in Singapore provides internal IT support, pre-sales assistance, and deployment of data center solutions across Singapore and ASEAN. You will diagnose and resolve hardware, software, and network issues, manage user accounts, and participate in project deployments and post-install maintenance.

The role requires knowledge of data center infrastructure, Windows OS and Microsoft 365, and a willingness to travel within the ASEAN region for site surveys and deployments.

Qualifications

• Diploma or Higher NITEC in IT, Engineering or related discipline.
• Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
• Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
• Previous IT support or a helpdesk environment is an advantage.
• Datacenter UPS and cooling system maintenance service experience is an advantage.

Responsibilities

• Provide first and second level IT support for internal users.
• Handle incoming support requests via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues efficiently.
• Escalate complex incidents to the appropriate technical teams when necessary.
• Assist with user account management (Active Directory, email, access rights).
• Support the rollout of IT updates, patches, and hardware replacements.

Skills

Windows OS

Microsoft 365

Networking

Customer service

Travel ASEAN

Education

Diploma or Higher NITEC in IT, Engineering or related discipline

Tools

Data Center Infra

Structured Cabling

UPS & Cooling

Job description

Datwyler IT Infra in Singapore provides internal IT support, pre-sales assistance, and deployment of data center solutions across Singapore and ASEAN. You will diagnose and resolve hardware, software, and network issues, manage user accounts, and participate in project deployments and post-install maintenance.

The role requires knowledge of data center infrastructure, Windows OS and Microsoft 365, and a willingness to travel within the ASEAN region for site surveys and deployments.