Technical Operation Support

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. is seeking a technical support professional to manage tickets, perform CLI-based tasks, and assist the development team with UAT and debugging. The role requires comfort with Linux/Unix environments and basic scripting.

The ideal candidate has 2-4 years in technical support or production operations, with hands-on SQL querying, log analysis, and familiarity with Jira/ServiceNow for ticketing and ITSM processes.

Qualifications

• 2-4 years of experience in technical support, application support, or production operations (fresh graduates with relevant internships or projects may be considered)

Responsibilities

• Own assigned support tickets, including documentation and housekeeping, and execute the required work using command-line interface (CLI) tools and user-interface (UI) operations.
• Support the development team through knowledge sharing, user acceptance testing (UAT), and code research.
• Monitor system component performance and feed back to the development team to tune systems for scalability and resilience.

Skills

Linux/Unix CLI

Shell scripting

SQL

ITSM tools

Code/logs analysis

UAT processes

Education

Diploma or degree in Computer Science, Information Technology, Engineering

Tools

Jira

ServiceNow

Job description

Responsibilities

• Own assigned support tickets, including documentation and housekeeping, and execute the required work using command-line interface (CLI) tools and user-interface (UI) operations.
• Support the development team through knowledge sharing, user acceptance testing (UAT), and code research.
• Monitor system component performance and feed back to the development team to tune systems for scalability and resilience.

Qualifications and experience

• Diploma or degree in Computer Science, Information Technology, Engineering, or a related field
• 2-4 years of experience in technical support, application support, or production operations (fresh graduates with relevant internships or projects may be considered)

Technical skills

• Hands-on experience with Linux/Unix and CLI tools, including shell commands and basic scripting (Bash, Python, or similar)
• Working knowledge of SQL for querying and validating data
• Familiarity with ticketing and ITSM tools (e.g. Jira, ServiceNow)
• Ability to read and understand application code and logs to help trace issue
• Understanding of the software development lifecycle and UAT processes