Technical Support Engineer

ASCEND ASIA CORPORATE SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

ASCEND ASIA CORPORATE SERVICES PTE. LTD. is seeking a hands-on production support engineer in Singapore to manage incident response, analyze logs, patch data, and assist deployments. The role backs up team members during absences and emphasizes reliability and performance improvements.

Required skills include strong SQL, CloudWatch, and Python scripting, with knowledge of deployment pipelines and security-centric practices. Agile experience is a plus.

Qualifications

• Diploma or degree in Computer Science, IT, or a related field.
• Certifications in cloud operations or ITIL are preferred but not mandatory.
• Strong SQL proficiency to write, review, and safely execute production queries.
• CloudWatch experience: query logs, set alarms, monitor metrics.
• Python scripting for automation and ad-hoc tasks.
• Hands-on incident management including on-call coverage.
• Familiarity with deployment pipelines and rollback procedures.
• Ability to read and review code (Python preferred) for debugging.
• Security awareness to identify vulnerabilities and track risks.
• Experience in agile or fast-paced product teams.

Responsibilities

• Act as primary responder for production incidents: triage, investigate, contain, resolve, and perform post-incident reviews.
• Monitor and analyze application logs to identify root causes and liaise with L3 teams.
• Perform production data patches and validate SQL scripts for fixes.
• Support production deployments, validate releases, rollback if needed.
• Proactively identify, log, and follow up on security vulnerabilities and debt items.
• Assist with new projects to improve maintainability, performance and reliability.
• Cover technical queries and stakeholder communications during team absences.
• Use CloudWatch and internal tooling to diagnose issues and automate tasks.

Skills

SQL

incident management

Python

Debugging & log analysis

Code review

Education

Diploma or degree in Computer Science, Information Technology, or a related field

Tools

CloudWatch

Internal tooling

Deployment pipelines

Job description

WHAT TO EXPECT

To provide hands-on technical support, incident management, and production operations coverage. The role owns first-line incident response, log analysis, data patching, and code-level troubleshooting, while also serving as a key backup for current team members during absences to ensure continuity of day-to-day operations.

WHAT YOU'LL DO

• Incident management: Act as primary responder for production incidents - triage, investigate, contain, resolve, and conduct post-incident reviews
• Log & code analysis: Monitor and analyse application logs (e.g. via CloudWatch) to identify root causes of bugs or failures and liaise with L3 team
• Data patching & SQL operations: Perform production data patches, write and validate SQL scripts for fixes and data corrections, ensuring accuracy and auditability
• Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate with relevant stakeholders
• Vulnerability tracking: Proactively identify, log, prioritise, and follow up on security vulnerabilities and technical debt items
• New Initiatives: Support technical support for new projects to improve maintainability, performance, and reliability
• Backup: Cover technical queries, decisions, and stakeholder communications during team members' absence; escalation only when design-level or final authority decisions are required
• Debugging & Tooling: Use CloudWatch, Python scripts, and internal tooling to diagnose issues, automate repetitive tasks, and improve observability

WHO YOU ARE

• Diploma or degree in Computer Science, Information Technology, or a related field
• Relevant certifications in cloud operations or ITIL (preferred, not mandatory)
• SQL: Strong proficiency (able to write, review, and safely execute data patches and investigative queries in production)
• CloudWatch: Experience querying logs, setting up alarms, and using metrics for incident diagnosis
• Python: Preferred for scripting, automation, and ad-hoc technical tasks
• Incident management: Hands-on experience handling production incidents end-to-end, including on-call or after-hours coverage
• Production deployment: Familiarity with deployment pipelines, release processes, and rollback procedures
• Debugging & log analysis: Systematic approach to root-cause analysis using logs, traces, and code review
• Code comprehension: Able to read and review code (Python preferred) to identify bugs; contributes to refactoring initiatives
• Security awareness: Able to identify vulnerabilities, assess risk, and maintain a prioritised tracker proactively
• Experience working in agile or fast-paced product teams, comfortable with ambiguity