Technical Marketing Engineer (TME)

Hewlett Packard Enterprise; Singapore; On-site; SGD 90,000 - 135,000; Full time

Job summary

Hewlett Packard Enterprise in Singapore is seeking a Technical Marketing Engineer to drive product quality leadership across the lifecycle. You will translate field feedback into actionable improvements and work with R&D, operations and product management to boost reliability and customer satisfaction.

This role emphasizes data analytics, issue management, and cross-functional collaboration to identify risks and deliver data-driven recommendations.

Qualifications

• Experience translating customer feedback into product improvements.
• Ability to analyse telemetry and field data to identify quality trends.
• Strong collaboration across R&D, manufacturing, product management and support.

Responsibilities

• Lead product quality improvements across the lifecycle.
• Translate customer feedback and field insights into actionable changes.
• Partner with R&D, Manufacturing, Product Management and Operations to implement corrective actions.
• Utilise data to identify risks and develop recommendations for quality improvements.

Skills

Quality management

Data analytics

Root cause analysis

Cross-functional collaboration

Customer advocacy

Job description

Technical Marketing Engineer (TME) Description - Product Quality Leadership Drive product quality, reliability, and customer experience throughout the product lifecycle. Serve as the customer advocate by translating customer feedback and field insights into actionable improvements. Monitor and analyse warranty, telemetry, call rate, and customer experience data to identify quality trends and opportunities. Issue Management & Escalation Leadership Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations. Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations teams to implement effective corrective actions and preventive measures. Data Analytics & Insights Utilise telemetry, warranty, NPS, call, and quality data to identify emerging risks, trends, and improvement opportunities. Develop data-driven recommendations to improve product quality, customer satisfaction, and business outcomes. Communicate product quality performance, risks, and recommendations to leadership and key stakeholders.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job Details

• Schedule - Full time
• Shift - No shift premium (Singapore)
• Travel - 25%
• Relocation - No

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